Rachel Lowe
Hebron
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Knockout Cafe. Skilled in multitasking and fostering a friendly atmosphere, demonstrated by efficiently balancing cash handling and customer interactions. Excelled in a team environment, contributing to a positive customer experience by leveraging effective communication and customer assistance skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Heath City Water Park
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess
Bob Evans Restaurant
08.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista/Cashier
Knockout Cafe
01.2023 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Aviation Management
Ohio University
Athens, OH05-2028
High School Diploma -
Lakewood High School
Hebron05-2024
Skills
- Customer service
- Effective multitasking
- Friendly and outgoing
- Customer assistance
Certification
Lean Six Sigma Yellow Belt
Timeline
Cashier
Heath City Water Park
05.2024 - 08.2024
Hostess
Bob Evans Restaurant
08.2023 - 10.2023
Barista/Cashier
Knockout Cafe
01.2023 - 04.2023
Lean Six Sigma Yellow Belt
Bachelor of Science - Aviation Management
Ohio University
High School Diploma -
Lakewood High School
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