Rachel Lucking
Soldotna,AK
Summary
Proven Food Service Manager with a track record of enhancing customer satisfaction and streamlining operations at Bruno's Pizza and Pasta. Expert in sanitation standards and staff motivation, leading to a significant improvement in service quality. Skilled in catering coordination and fostering customer engagement, ensuring high-quality dining experiences.
Overview
9
9
years of professional experience
Work History
Food Service Manager
Bruno's Pizza and Pasta
07.2018 - 09.2024
- Oversaw balancing of cash registers, reconciled transactions, and prepared earnings to be deposited establishment's bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Answered phone calls and took customers orders, answered questions, booked reservations, etc.
- Served customers and took orders at tables in the front of the house when needed.
Farm Ranch Hand
Circle Star Cutting Horses
03.2016 - 07.2018
- Administered feed, supplements to horses and cows.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Exercised horses daily.
Education
No Degree - General Studies
Tyler Junior College
Tyler, TXHigh School Diploma -
Martins Mill High School
Martin's Mill, TX05.2017
Skills
- Customer Service
- Catering Coordination
- Sanitation Standards
- Staff Supervision
- Staff Motivation
- Food Preparation
- Customer Engagement
Timeline
Food Service Manager
Bruno's Pizza and Pasta
07.2018 - 09.2024
Farm Ranch Hand
Circle Star Cutting Horses
03.2016 - 07.2018
No Degree - General Studies
Tyler Junior College
High School Diploma -
Martins Mill High School
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