Rachel Martens
New Smyrna Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Vice President
Martens Fresh LLC
Port Byron, NY
03.2020 - 05.2024
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Developed and executed strategic plans to support the vision of the organization.
Human Resources Manager
Martens Fresh LLC
Port Byron, NY
01.2018 - 05.2024
- Encouraged open communications, promoting positive and pro-employee work environment.
- Recruited new employees and built relationships, driving visibility.
- Held exit interviews and documented information discussed with employees.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Interviewed new employees and assisted with hiring decision-making.
Customer Service Manager
Martens Fresh LLC
Port Byron, NY
01.2018 - 05.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Lead Bartender
Carlowden Country Club
Carthage, NY
06.2016 - 10.2018
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Prepared mixed drinks according to standard recipes.
- Verified the age of customers purchasing alcoholic beverages.
Customer Service Manager
Tops Friendly Markets
Watertown, NY
06.2016 - 01.2018
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
Licensed Esthetician -
Tennessee School of Beauty of Knoxville Inc
Knoxville, TN01.2019
High School Diploma -
Bishop Ludden Jr./Sr. High
Syracuse, NY06.2016
Bartending
Knoxville Bartending School
Knoxville, TNSkills
- Client Relationship Building
- Customer Service
- Human Resources
- Operations Management
- Staff Training
- Recruiting and Hiring
- Beverage Preparation
- Identification verification
- Food Service
- Health codes compliance
Timeline
Vice President
Martens Fresh LLC
03.2020 - 05.2024
Human Resources Manager
Martens Fresh LLC
01.2018 - 05.2024
Customer Service Manager
Martens Fresh LLC
01.2018 - 05.2024
Lead Bartender
Carlowden Country Club
06.2016 - 10.2018
Customer Service Manager
Tops Friendly Markets
06.2016 - 01.2018
Licensed Esthetician -
Tennessee School of Beauty of Knoxville Inc
High School Diploma -
Bishop Ludden Jr./Sr. High
Bartending
Knoxville Bartending School