Summary
Overview
Work History
Education
Skills
Strength Training 3-5 days a week
Additional Information
Timeline
SalesAssociate

RACHEL MCMENAMY

Troy,MI

Summary

Natural leader with proven customer service excellence. Skilled in training new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Motivated professional with results-oriented mindset. Six+ years in the food service industry working banquets and food preparations. Sales associate experience with floor plan organization skills. Cash handling with return/loss prevention experience.

Overview

3
3
years of professional experience

Work History

Sales Associate

Michaels Arts And Crafts
Fort Wayne, IN
09.2013 - 07.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Server

Teibels Restaurant
Schererville , IN
10.2004 - 03.2007
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained flexible work schedule to meet event needs.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Circulated appetizer and drink trays smoothly around events to offer selections to guests.

Education

No Degree -

Indiana University - Purdue University Fort Wayne
Fort Wayne, IN

Skills

  • Product Recommendations
  • Sales Expertise
  • Upselling Techniques
  • Credit and Cash Transactions
  • Teamwork and Collaboration
  • POS System Operations
  • Store Opening and Closing
  • Customer Service
  • Time Management
  • Verbal and Written Communication
  • Cash Handling
  • Stockroom Organizing
  • Suggestive Selling
  • Checking Inventories

Strength Training 3-5 days a week

Strength training weekly is a passion of mine to keep my mind and body strong and ready for life.

Additional Information

Energetic and willing to learn and take on new endeavors.

3+ years of Sign Language


Timeline

Sales Associate

Michaels Arts And Crafts
09.2013 - 07.2014

Server

Teibels Restaurant
10.2004 - 03.2007

No Degree -

Indiana University - Purdue University Fort Wayne

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RACHEL MCMENAMY