RACHEL MEJIA-BARRON
Burlington
Columbus,OH
1
Certification
9
years of professional experience
Organized professional with expertise in customer service, office administration, and retail operations. Capable of managing high-volume communications, coordinating appointments, and maintaining accurate records. Proficient in Microsoft Office, Google Workspace, Microsoft Teams, Zoom, and QuickBooks.
Work History
Cashier
4 Months- Delivered exceptional customer service by assisting customers with purchases, returns, and inquiries.
- Accurately process cash, credit, debit, and other payment transactions while following company procedures.
- Balanced speed and accuracy during checkouts, minimizing wait times for customers.
- Kept front-end area clean and organized while supporting smooth daily store operations.
- Collaborated with team members and managers to ensure smooth, efficient customer service.
Office Manager
3 Years- Coordinated executive calendars, meetings, appointments, and travel arrangements to support efficient daily operations.
- Managed high-volume email inbox of over 300 emails weekly, ensuring timely and professional correspondence with clients and vendors.
- Maintained and organized over 1,000 digital and physical company records for easy retrieval and compliance.
- Maintained, updated, and organized more than 1,000 digital and physical company records.
- Prepared invoices, tracked billing, and helped resolve billing discrepancies.
- Used Microsoft Outlook, Excel, Word, Teams, Google Workspace, Zoom, and QuickBooks regularly.
Guest Service Agent (GSA)
2 Months- Managed front desk operations, ensuring efficient handling of reservations and phone inquiries.
- Delivered professional customer service, effectively resolving guest questions and concerns to enhance satisfaction.
- Maintained accurate guest records, supporting seamless daily front-desk operations.
Education
No Degree - GED
Skills
Customer Service
Customer Experience (CX)
Phone & Email Communication
Calendar Management
Administrative Support
Data Entry
Records Management
Billing & Invoicing
Microsoft Word / Excel / Outlook
Google Workspace
Microsoft Teams
Attention to Detail
Problem Solving
Teamwork
Certification
HP LIFE – Customer Experience (CX) for Business Success | Certificate of Completion | August 18, 2026, HP LIFE – Strategic Planning in the AI Age | Certificate of Completion | August 18, 2026, HP LIFE – Introduction to Digital Business Skills | Certificate of Completion | August 18, 2026, HP LIFE – Introduction to Cybersecurity Awareness | Certificate of Completion | August 18, 2026, HP LIFE – AI for Business Professionals | Certificate of Completion | August 18, 2026, HP LIFE – Critical Thinking in the AI Era | Certificate of Completion | August 18, 2026
Timeline
Cashier
Burlington
04.2026 - CurrentRead More
Office Manager
GRM Design, LLC
01.2022 - 01.2025Read More
Guest Service Agent (GSA)
Drury Inn & Suites
04.2017 - 06.2017Read More
Godman Guild Assocation
No Degree from GED
Read More