Rachel Merrell
Middleton,ID
Summary
Client Service Associate with exceptional organizational skills and a proven track record of effectively engaging diverse customer bases. Demonstrated ability to enhance client satisfaction through attentive service and problem-solving. Seeking opportunities that recognize and reward dedication and strong work ethic.
Overview
3
3
years of professional experience
Work History
Medical Scheduler
Idaho Urologic Institute
Meridian, ID
10.2023 - 05.2025
- Scheduled patient appointments using electronic health records system for enhanced efficiency.
- Coordinated with medical staff to confirm availability and manage schedules effectively.
- Assisted patients with insurance verification and registration to ensure smooth onboarding.
- Maintained accurate patient records, updating scheduling information regularly for compliance.
- Collaborated with healthcare providers to optimize appointment flow and resource allocation.
- Resolved scheduling conflicts, maximizing efficient use of resources in practice.
- Answered incoming calls from patients regarding appointments or changes, providing prompt assistance.
- Processed referrals for new patients, verifying insurance and scheduling appointments accurately.
Hostess/Restaurant Busser
The Tavern At Eagle Island
Meridian, ID
10.2022 - 09.2023
- Efficiently managed reservation system to optimize seating flow and minimize wait times.
- Greeted and seated guests promptly to foster a welcoming atmosphere.
- Communicated wait times transparently to maintain guest trust.
- Coordinated with servers to ensure timely service for all diners.
- Maintained cleanliness of entrance area to improve first impressions.
- Handled guest inquiries and concerns professionally and courteously.
- Answered phone inquiries, scheduling reservations and recording takeout orders.
- Built positive relationships with front-of-house and kitchen staff for seamless operations.
Front Counter Clerk
Exploring Tea and More
Meridian, ID
07.2022 - 10.2022
- Delivered exceptional customer service at front counter during peak hours.
- Processed customer orders accurately with point-of-sale systems.
- Educated customers on tea products and brewing techniques to enhance knowledge.
- Maintained cleanliness and organization of front counter area for optimal presentation.
- Assisted in inventory management, ensuring proper display and timely replenishment.
- Collaborated with team members to facilitate efficient daily operations.
- Promoted new products through engaging conversations, driving sales.
- Organized backroom storage for efficient product retrieval during high-demand periods.
Front Desk/Hotel Night Auditor
Country Ins & Suites
Meridian, ID
04.2022 - 07.2022
- Resolved guest inquiries and issues promptly and professionally.
- Processed guest check-ins and check-outs efficiently during night shifts.
- Monitored premises to maintain security protocols and ensure guest safety.
- Coordinated room readiness with housekeeping staff for incoming guests.
- Prepared daily reports summarizing occupancy, revenue, and key data points.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Assisted guests with inquiries regarding local attractions, restaurants, and transportation.
- Delivered excellent customer service to ensure pleasant stays for all guests.
Restaurant Server
Red Robin
Nampa, ID
02.2022 - 04.2022
- Delivered excellent customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer orders efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area during shifts.
- Upsold daily specials and beverages to enhance guest experience.
- Resolved customer complaints promptly to maintain satisfaction.
- Conducted side work duties, including stocking supplies and setting tables.
- Managed multiple tasks simultaneously while ensuring high service quality.
Education
High School Diploma -
Silverton High School
Silverton, OR06-2021
Skills
- Electronic health records management
- Appointment scheduling and coordination
- Interpersonal communication skills
- Time management strategies
- Problem-solving abilities
- Organizational skills
- Insurance verification processes
- Customer service excellence
Affiliations
- Volunteered during high school years at both Salem Hospital (Salem, OR) and Legacy Silverton Medical Center (Silverton, OR) were I was the Med Surge receptionist. Duties at both locations included relaying phone messages to clinical staff, answering incoming phone calls, restocking supply closets and cabinets, and directing patients and visitors to locations throughout the hospital.
References
References available upon request.
Timeline
Medical Scheduler
Idaho Urologic Institute
10.2023 - 05.2025
Hostess/Restaurant Busser
The Tavern At Eagle Island
10.2022 - 09.2023
Front Counter Clerk
Exploring Tea and More
07.2022 - 10.2022
Front Desk/Hotel Night Auditor
Country Ins & Suites
04.2022 - 07.2022
Restaurant Server
Red Robin
02.2022 - 04.2022
High School Diploma -
Silverton High School