Rachel Miller
Ogden,UT
Summary
Student, leader, and friend to all with a strong desire to make an impact in my community as well as the lives of those around me. Highly motivated employee with extensive customer service experience, dedicated to company success, team building, and always going the extra mile.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Assistant Manager
Crave Cookies
Riverdale, UT
10.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Engaged with customers, assisted with questions and concerns, and provided outstanding customer service.
- Led a team of employees to achieve daily sales goals and provide excellent customer service.
- Managed inventory by tracking intake/outtake and ordering new supplies as needed.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Trained and coached new and current employees.
Medication Technician/Certified Nursing Assistant
NURSA
Salt Lake City, Utah
07.2021 - Current
- Administered medications to residents under the direction of a Registered Nurse.
- Assisted residents with ADL's including dressing, showering, toileting, eating, and ambulating.
- Answered patient call lights in a timely manner.
- Created a fun and home-like environment for residents.
- Provided kind and compassionate care to residents.
- Monitored changes in resident conditions and reported to advanced nursing staff.
Medication Technician/Certified Nursing Assistant
Legacy House Of Park Lane
Farmington, UT
02.2022 - 06.2023
- Administered medications to residents under the direction of a Registered Nurse.
- Assisted residents with ADL's including dressing, showering, toileting, eating, and ambulating.
- Answered patient call lights in a timely manner.
- Created a fun and home-like environment for residents.
- Provided kind and compassionate care to residents.
- Monitored changes in resident conditions and reported to advanced nursing staff.
Leadership Team Programming Chair
Weber State University
Ogden, UT
04.2020 - 04.2021
- Promoted leadership throughout the campus and community by encouraging involvement and leadership development.
- Oversaw planning for leadership events, conferences, and collaborations including: GROW Leadership Conference for high school leaders, Project LEAD, First Lecture, and Leading Ladies.
- Attended leadership development events and trainings weekly.
- Collaborated with the Strengths Liaison to design events and information sessions surrounding strengths-based development.
- Collaborated with other leadership programming chairs, Leadership Team, and other WSUSA leaders.
Lead Cashier/Sales Associate
Bath & Body Works
Ogden, UT
10.2019 - 12.2020
- Operated cash registers, managed payments, and handled returns and exchanges.
- Engaged with customers, assisted with questions and concerns, and provided outstanding customer service.
- Maintained an orderly appearance throughout the store through replenishment and organization.
- Led a team of cashiers to achieve daily sales goals.
- Trained and coached new and current employees.
Education
Bachelor of Science - Child & Family Studies
Weber State University
Ogden, UT05.2026
Associate of Science - Health Sciences
Weber State University
Ogden, UT04.2022
Skills
Cash Handling
Customer Service
Interpersonal Communication
Leadership
Microsoft Office
Team Building
Basic Life Support/CPR
Child Care
Direct Patient Care
First Aid
Medication Administration
Monitoring Vital Signs
Certification
Certified Nursing Assistant (CNA), Utah Nursing Assistant Registry
June 2023 — June 2025
Basic Life Support for Healthcare Providers (BLS), American Heart Association
June 2023 — June 2025
Preventing Child Abuse: Keeping Kids Safe, Prevent Child Abuse Utah
Certificate, September 2023
Timeline
Assistant Manager
Crave Cookies
10.2023 - 02.2024
Medication Technician/Certified Nursing Assistant
Legacy House Of Park Lane
02.2022 - 06.2023
Medication Technician/Certified Nursing Assistant
NURSA
07.2021 - Current
Leadership Team Programming Chair
Weber State University
04.2020 - 04.2021
Lead Cashier/Sales Associate
Bath & Body Works
10.2019 - 12.2020
Bachelor of Science - Child & Family Studies
Weber State University
Associate of Science - Health Sciences
Weber State University