Rachel Minor
Summary
Dynamic individual with hands-on experience in corrections & customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Ameren Illinois
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Correctional Officer Corporal
Macon County Sheriff's Office
12.2021 - 05.2023
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Collected, arranged, and input information into database system.
- Maintained and organized video and in person court visits with other counties and federal courts.
- Verified and maintained facility safety while supervising 17 correctional officers and over 200 detainees.
- Reviewed and approved incidents reports.
Correctional Officer
Macon County Sheriff Department
01.2014 - 12.2021
- Supervising inmates in housing by doing checks in accordance with IDOC standards
- Escorting inmates from one area of the facility to another
- Conducting shakedowns for contraband within the facility
- Screening and booking inmates upon arrival in the the facility
Unit Supply Specialist
Illinois National Guard
12.2013 - 12.2016
- Issuing and Receiving small arms
- Securing and controlling weapons and ammunition
- Accounting for organizational level supplies and equipment
Customer Service Agent
Air Choice One
03.2013 - 01.2014
- Directing Airplanes on and off the Tarmac
- Responsible for loading and unloading passengers' baggage on and off the aircraft
- Providing assistance with booking customer flights
Receptionist
Air Transport Components
09.2012 - 01.2013
- Directing phone calls to proper department
- Entering on the job training
- Tracking customer surveys
- Filing historical estimates
Aviation Maintenance Administration Specialist
USMC
01.2009 - 05.2012
- Preparation of records, reports, directive and correspondence for aircraft logbooks
- Utilizing MS Word and Excel to create memos, letters and charts
- Maintaining and tracking inventory of engine and aircraft installed components
- Responsible for calculating daily/monthly/hourly inspections and flight hours
- Instruction and supervision of training up to three personnel
- Leading group discussions on communication skills
Education
Correctional Officer training -
Police Training Institute
05.2014
Aviation Maintenance Administration -
Naval A School
01.2009
Specialized Military Training -
Combat Training
09.2008
Basic Military Training -
Recruit Training
08.2008
General -
Richland Community College
08.2007
High School Diploma -
MacArthur High School
05.2006
Skills
- Record Keeping
- Personnel Supervision
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Service
- Call center experience
- Computer Proficiency
- Scheduling
- Appointment Scheduling
- Team Development
Timeline
Customer Service Representative
Ameren Illinois
05.2023 - Current
Correctional Officer Corporal
Macon County Sheriff's Office
12.2021 - 05.2023
Correctional Officer
Macon County Sheriff Department
01.2014 - 12.2021
Unit Supply Specialist
Illinois National Guard
12.2013 - 12.2016
Customer Service Agent
Air Choice One
03.2013 - 01.2014
Receptionist
Air Transport Components
09.2012 - 01.2013
Aviation Maintenance Administration Specialist
USMC
01.2009 - 05.2012
Aviation Maintenance Administration -
Naval A School
Specialized Military Training -
Combat Training
Basic Military Training -
Recruit Training
High School Diploma -
MacArthur High School
Correctional Officer training -
Police Training Institute
General -
Richland Community College
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