Rachel Montoya
Summary
Results-driven Retail and Fast-Food Operations Professional with 15 years of experience, including five years in supervision. Expertise in problem solving, staff training, and inventory management. Focused on operational compliance, team development, and enhancing customer relations to boost efficiency.
Overview
5
5
years of professional experience
Work History
Cashier/Cook/Counter/Deli
Love's Travel Stop/Carl's
Green River
02.2021 - Current
- Handled cash, credit, and gift card transactions securely.
- Processed customer transactions efficiently and accurately.
- Guided customers with inquiries and product selections to enhance shopping experience.
- Provided exceptional customer service to patrons through active listening and engagement.
- Collaborated with front-end staff to support customer needs and streamline service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed inventory levels by restocking items as needed.
- Monitored food inventory levels to ensure timely restocking of supplies.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Ensured compliance with health and safety regulations in food handling practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Refilled shelves with merchandise regularly.
- Built and maintained productive relationships with employees.
Education
Master of Science - Special Education
Grand Canyon University
Phoenix, AZ05-2026
Bachelor of Science - Education
Grand Canyon University
Phoenix, AZ04-2025
High School Diploma -
Green River High School
Green River, WY05-1995
Skills
- Retail operations management
- Inventory management
- Budgeting and finance
- Project management abilities
- Workload management
- Employee supervision
- Staff management
- Employee scheduling
- Staff supervision
- Closing oversight
- Scheduling and planning
- Orientation and training
- Staff training and development
- Coaching and mentoring
- Recruiting and interviewing
- Compliance
- Workplace safety compliance
- Resource allocation
- Microsoft office expertise
- Multitasking and organization
- Reporting and documenting
- Decision-making
- Problem-solving
- Conflict resolution
- Team collaboration
- Customer relations
- Sales growth
- Team motivation techniques
- Team building
- Employee engagement
- Adaptability and flexibility
- Strategic planning
- Policy enforcement
- Budget support
- Sales growth
- Adaptability and flexibility
Timeline
Cashier/Cook/Counter/Deli
Love's Travel Stop/Carl's
02.2021 - Current
Master of Science - Special Education
Grand Canyon University
Bachelor of Science - Education
Grand Canyon University
High School Diploma -
Green River High School