Rachel Nilsen
Victoria
Summary
I have worked several years in fast food and have experience with solving customer complaints, de-escalating situations, ensuring proper procedure is being followed, as well as keeping track of inventory and safe amounts. As a manager, I was tasked with making sure paper work for the day is complete, organized, and filed away correctly. I am adaptable, quick to catch on, a have no issues with direction or changing regulations. I enjoy being helpful and going above and beyond a task being asked of me.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Manager
Whataburger
Victoria
09.2021 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on company standards and procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Assisted customers with inquiries and resolved issues effectively.
- Handled complaints professionally to ensure customer satisfaction.
- Maintained a clean and organized workspace for optimal operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly to enhance overall experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
GED
Victoria, TXSkills
- Team leadership
- Inventory management
- Customer service
- Performance evaluation
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Staff development
- Task delegation
Timeline
Manager
Whataburger
09.2021 - Current
GED