Summary
Overview
Work History
Education
Skills
Microsoft 365 Training (2015)
Additional Information
Timeline
Generic

Rachel Owens

Huddleston,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Independent Contractor

SimplrFlex
04.2021 - 06.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Implemented and developed customer service training processes.

Associate

The Cottage Gate
10.2017 - 02.2019
  • Customer service, organization, managing a cash register, organizing a layout of the sales floor, assisting customers, answering phone calls, solving problems over the phone.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Maintained relationships with customers to maximize sales opportunities.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate of Applied Science - General Studies

Central Virginia Community College
Lynchburg, VA
05.2016

Skills

  • Excellent people skills
  • Excellent problem-solving skills
  • Strong determination and will-power
  • Ability to tackle and achieve all tasks
  • Excellent time-management skills
  • Error Correction
  • Maintain Systems
  • Employee Relationships

Microsoft 365 Training (2015)

During my freshman year of college, I took an entire semester-long course teaching me how to use Microsoft 365. This included Microsoft Word, Excel, Powerpoint, and Access. I passed the class and I can proficiently use all of the programs.

Additional Information

I am currently enrolled in a bookkeeping course through Intuit. I will be finished and certified within the month of September.

Timeline

Independent Contractor

SimplrFlex
04.2021 - 06.2023

Associate

The Cottage Gate
10.2017 - 02.2019

Associate of Applied Science - General Studies

Central Virginia Community College

Similar Profiles

CREATE PROFILE
Rachel Owens