Rachel Pardo
Des Moines
Summary
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
14
14
years of professional experience
4007
4007
years of post-secondary education
Work History
Service Advisor
Burien Nissan
Seattle
06.2025 - 10.2025
- Assisted customers with service needs and scheduled appointments efficiently.
- Explained service recommendations and warranty details to customers clearly.
- Managed customer inquiries and provided timely updates on vehicle status.
- Developed strong relationships with customers to enhance loyalty and satisfaction.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
Service Advisor
Auburn Volkswagen
Auburn
02.2024 - 06.2025
- Assisted customers with service needs and scheduled appointments efficiently.
- Explained service recommendations and warranty details to customers clearly.
- Managed customer inquiries and provided timely updates on vehicle status.
- Developed strong relationships with customers to enhance loyalty and satisfaction.
Service Advisor
Burien Nissan
Burien
05.2015 - 10.2023
- Represent the service department, connect customer's with the right solutions to maintain, repair, and keep their vehicle in serviceable condition.
- Advise customer of additional services to extend their vehicle's life.
- Interface between the customer and mechanics
- Build estimates to provide to customer for repairs
- Ensure customer's invoice is correct, explain charges to the customer, collect cash and credit card transactions for payment.
- Work with warranty companies nationwide
- Work with insurance agencies
- Explained service recommendations and warranty details to customers clearly.
- Managed customer inquiries and provided timely updates on vehicle status.
- Collaborated with technicians to ensure accurate diagnosis of service issues.
- Maintained organized records of service transactions and customer interactions.
- Developed strong relationships with customers to enhance loyalty and satisfaction.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted customers with service needs and scheduled appointments efficiently.
Service Advisor
Tacoma Dodge Chrysler Jeep Ram/ Tacoma Nissan
Tacoma
07.2011 - 07.2014
- Represent the service department, connect customer's with the right solutions to maintain, repair, and keep their vehicle in serviceable condition.
- Advise customer of additional services to extend their vehicle's life.
- Interface between the customer and mechanics
- Build estimates to provide to customer for repairs
- Ensured customer's invoice is correct, explained charges to the customer, collected cash and credit transactions for payment.
Education
High School Diploma -
Federal Way High School
Federal Way, WAAssociates Degree - Business Administration
American Intercontinental University
Hoffman Estates, ILSkills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Multi-tasker
- Courteous demeanor
- Skilled at Microsoft Office products
- Skilled at CDK and Dealerlogix
- Knowledge of vehicle maintenance and mechanical needs
- Skilled at Excessa Management program
- Vehicle maintenance advice
Timeline
Service Advisor
Burien Nissan
06.2025 - 10.2025
Service Advisor
Auburn Volkswagen
02.2024 - 06.2025
Service Advisor
Burien Nissan
05.2015 - 10.2023
Service Advisor
Tacoma Dodge Chrysler Jeep Ram/ Tacoma Nissan
07.2011 - 07.2014
High School Diploma -
Federal Way High School
Associates Degree - Business Administration
American Intercontinental University