Rachel Patrick
Gilbert,AZ
Summary
Experienced barista and team leader with a proven track record in enhancing service delivery and cultivating a positive work environment. Developed and executed training programs that significantly boosted team performance and customer satisfaction, resulting in improved reviews and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Better Buzz Coffee
10.2025 - Current
- Achieved fastest drive-thru window times within district through effective process management.
- Trained and motivated staff to maintain high-quality standards and deliver exceptional service.
- Enhanced Yelp and Google reviews by initiating customer engagement strategies.
- Developed employee work schedules to ensure optimal staffing levels.
- Coordinated employee break times to maximize productivity and comply with labor regulations.
- Managed financial deposits, ensuring accuracy and accountability.
- Implemented streamlined processes that significantly reduced waste management inefficiencies.
NSO Trainer
Better Buzz Coffee
09.2025 - 02.2026
- Developed training content and materials to enhance learning effectiveness.
- Adapted teaching methods for diverse learning styles to improve engagement.
- Mentored new hires, fostering staff development and boosting productivity.
- Coached employees to maximize performance and skill advancement.
- Prioritized urgency in service delivery to elevate guest satisfaction.
Full Time Shift Supervisor
Better Buzz Coffee
11.2024 - 11.2025
- Enhanced guest and team member engagement through development of buzz life experience.
- Fostered positive experiences for internal and external guests by providing exceptional service quality.
- Ensured consistent buzz experience aligned with company values.
- Supported team members in adhering to company policies and procedures.
- Executed opening and closing duties according to established checklists.
- Assisted store manager with operational tasks to ensure smooth daily operations.
Warehouse Assistant
Print Collective
Gilbert, Arizona
05.2023 - 11.2024
- Prepared orders for shipment by efficiently picking, packing, and labeling merchandise.
- Placed incoming inventory in optimal storage locations to ensure accuracy and facilitate retrieval.
- Maintained cleanliness of warehouse to comply with OSHA safety standards.
- Assisted with returns and exchanges to minimize business losses and enhance customer satisfaction.
Retail Sales Associate
Sip and Shop
09.2022 - 05.2023
- Delivered outstanding customer service by greeting customers warmly and assisting with purchases.
- Resolved inquiries regarding store policies, effectively addressing concerns to boost customer satisfaction.
- Opened and merchandised new products in organized displays, enhancing sales visibility.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Monitored for signs of security concerns and escalated issues to management promptly.
- Volunteered for additional shifts during peak holiday periods to support team performance.
- Assisted customers in locating items and joining reward programs efficiently.
Mobster
Dutch Bros
11.2019 - 08.2020
- Coordinated hiring, training, and support for baristas at new stores to enhance performance from day one.
- Promoted staff engagement initiatives to improve service quality and create a positive environment.
- Facilitated operational readiness for new store openings to ensure smooth transitions and customer satisfaction.
- Assisted management and shift lead team during initial months of operations to establish effective workflow.
Barista Shift Supervisor
Dutch Bros
09.2016 - 08.2020
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Delivered exceptional coffeehouse experience through customer service, beverage preparation, presentation, in-store marketing, and maintaining cleanliness and sanitation standards.
- Resolved customer issues and complaints with professionalism and tact, enhancing customer satisfaction and fostering repeat business.
- Served customers efficiently while implementing strategies to minimize delays.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
Skills
- Inventory management
- Beverage preparation
- Food handling and sanitation
- Shift reporting
- Customer service
- Training and mentoring
- Conflict resolution
- Leadership
- Interpersonal communication
- Ability to work under pressure
Timeline
Assistant Manager
Better Buzz Coffee
10.2025 - Current
NSO Trainer
Better Buzz Coffee
09.2025 - 02.2026
Full Time Shift Supervisor
Better Buzz Coffee
11.2024 - 11.2025
Warehouse Assistant
Print Collective
05.2023 - 11.2024
Retail Sales Associate
Sip and Shop
09.2022 - 05.2023
Mobster
Dutch Bros
11.2019 - 08.2020
Barista Shift Supervisor
Dutch Bros
09.2016 - 08.2020