Rachel Perez
Henderson,USA
Summary
Experienced with overseeing medical practice operations and improving patient care processes. Uses strong leadership and organizational skills to enhance team performance and ensure regulatory compliance. Track record of implementing efficient administrative systems and fostering collaborative work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Practice Manager
Intermountain Healthcare, West Charleston SPC
03.2025 - Current
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Certified Clinical Medical Assistant - Senior Lead
Intermountain Health, Siena Heights SPC
09.2022 - 03.2025
- Verified patient insurance coverage and collected required co-payments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Certified Clinical Medical Assistant - Pediatric
Centura Health, Southlands Primary Care
09.2021 - 07.2022
- Documented vital signs and health history for patients in clinical environments.
- Efficiently navigated schedule consisting of between 15 and 34 patients per day.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Supervised and supported clinical and front desk staff in daily tasks.
- Assisted with delegating daily tasks and organizing staff shift and schedules.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Monitored specimen test accuracy using quality controls.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Mill Creek, UT05.2025
Certificate - Medical Assisting
Arapahoe Community College
Littleton, CO02.2022
High School Diploma - undefined
Eaglecrest High School
Centennial, CO06.2021
Skills
- Proficient in both Touchworks and Epic EHR formatting
- Healthcare compliance
- Payroll administration
- Operations management
- Quality improvement
- Policy and procedure development
- Staff supervision
- Patient relations
- Training program implementation
- Hiring medical personnel
- Employee performance
- Completing Insurance Forms
- Clinical and Operational Judgement
- Vital Sign Collection and Documentation
- Budgeting expertise
- Medical Supply Monitoring
- OSHA Regulations
- HIPAA Compliance
- Remote Video Conferencing
- Lab Specimens and Collections
- Patient Scheduling
- Phlebotomy
Certification
- Bachelor of Science - Healthcare Administration
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Practice Manager
Intermountain Healthcare, West Charleston SPC
03.2025 - Current
Certified Clinical Medical Assistant - Senior Lead
Intermountain Health, Siena Heights SPC
09.2022 - 03.2025
Certified Clinical Medical Assistant - Pediatric
Centura Health, Southlands Primary Care
09.2021 - 07.2022
Certificate - Medical Assisting
Arapahoe Community College
High School Diploma - undefined
Eaglecrest High School
Bachelor of Science - Healthcare Administration
Western Governors University
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