Rachel Poirier
Butterjoint
Pittsburgh,PA
1
Certification
14
years of professional experience
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain a well-organized work environment. Reliable team player and adaptable to changing needs, and customer interaction.
Work History
Bartender/Server
5 Years- Lead Server
- Butterjoint is a unique and special place offering a farm to table scratch kitchen setting. Among all my restaurant experience this position has been the most challenging and in a good way. I was required to learn the origins of our local ingredients and the technique behind every dish. In addition, I had to work under pressure in a high-volume craft cocktail bar with an extensive wine list.
- My main position now is daytime server. I am not only a server but host, receive takeout orders, run food, bus, stock/take inventory, and ensure night crew is set up for success. Multitasking is something that comes natural to me and has always been my strong suit.
- I have cultivated strong guest loyalty by anticipating needs and delivering highly personalized service to regular clientele.
- Overall, my experience in the service industry has taught me to be highly intuitive. I closely observe guest reactions and non-verbal cues. If I sense any hesitation or dissatisfaction, I immediately take the initiative to make things right and elevate their experience.
- Responsibilities include:
- Managing phone calls/booking reservations/answering guest’s questions about the restaurant and surrounding areas
- Prep work/stocking/inventory
- Working as a team to ensure a flawless service
- Developed innovative, seasonal drink recipes utilizing house-made syrups, juices and infusions
- Orchestrated a personalized dining experience for private events with meticulous attention to detail. This ensures the guest will always have a positive memory of their special day.
Bartender/Server
5 Years 7 Months- Head bartender
- The Beerhive has familiarized me with all different styles of beer and how they are brewed. In addition to local breweries, I am knowledgeable about many American craft breweries through the United States and imports from around the world. Large selections can be overwhelming for some people but I am able to make them feel as comfortable as possible while directing them to the perfect beer for their pallet. I also command knowledge of an extensive inventory so encourage them to step outside their comfort zone and try something new!
- Responsibilities include:
- Balancing registers and completing the nightly drop.
- Key holder
- Managing phones for pick up orders/ informing guests about the bar and attractions in The Strip, bussing, serving, and bartending. This position has heightened my ability to multitask
- Curating a unique cocktail menu
- All prep work and stocking
- Giving outstanding customer service and creating an environment not only for tourists to remember, but establishing regulars who consider the Beerhive their home base.
Bartender
2 Years 9 Months- Head bartender and closing manager
- Spirit has advanced my skill in the art of cocktail making. In addition to recipe creation, I can make multiple cocktails at once in a high volume setting. Working at Spirit tested my ability to work under pressure in a loud venue during concerts and other live events. Patience and experience helped me to always maintain my stress and provide a fun party atmosphere for the guests no matter the situation.
- Responsibilities include:
- Being a keyholder/responsible for cash handling/end of the night drop on multiple drawers
- Designing and stocking satellite bars for a variety of indoor and outdoor events
- Batching cocktails/juicing/prepping
- Banquet and buffet experience such as weddings and charity events
- Responsible for end of night security and conflict deescalation
Server/bartender
3 Years 3 Months- Valley Brook Country Club taught me how to provide an outstanding fine dining experience. Here I was able to hone my attention to detail. I took part in many wine education classes here and can properly serve wine by the glass and by the bottle at the table side. Community is everything at a country club so I was able to create a comfortable atmosphere that kept the members coming back.
- Responsibilities include:
- Self management of maintenance tasks such as silverware setups, detailing tables, filling condiments, etc.
- Hosting large events
- Serving banquet style events
- Bussing/serving
Education
Some college - Liberal Arts & Sciences
Residential Interior Design - Interior Design
Skills
Bartending
Busser
Serving Experience
Restaurant Management
Restaurant Experience
Banquet Experience
Host/Hostess
Food Service
POS
Catering
Upselling
Retail Sales
Cash Handling
Strong multitasking
Customer service
Highly reliable
Team player attitude
Certification
- Residential Interior Design
- Ramp certified
Interests
Interior Design
I have a passion for old things and learning the history behind them
Photography
Timeline
Bartender/Server
Butterjoint
08.2021 - CurrentRead More
Bartender
Spirit
04.2016 - 01.2019Read More
Bartender/Server
The BeerHive
06.2015 - 01.2021Read More
Server/bartender
Valleybrook Country Club
03.2012 - 06.2015Read More
CCAC
Some college from Liberal Arts & Sciences
Read More
Community College of Allegheny County
Residential Interior Design from Interior Design
Read More