Rachel Rayburn
Lakeland,FL
Summary
Results-driven Assistant Manager with extensive experience in customer service, Leadership, inventory, and operations management. Proven ability to train and mentor teams, optimize operational efficiency, and implement creative problem-solving strategies. A background in software engineering and web development complements a solid foundation in business administration and management. Passionate about delivering excellent service, driving organizational success, and fostering collaborative team environments.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Versona, Lakeland
Lakeland
10.2024 - Current
- Trained new employees, ensured accurate completion of required documentation, maintained loss prevention (LP) compliance, and assisted with staff scheduling.
- Performed daily cash management procedures, including opening and closing register counts, balancing cash drawers, resolving discrepancies, and preparing accurate bank deposits.
- Managed budget tracking and daily financial reporting, delivered exceptional customer service, oversaw inventory, package receiving, and coordinated supply ordering to maintain operational efficiency.
- Supervised the processing of damaged merchandise and donations, ensuring compliance with company policies and proper handling procedures.
- Resolved customer inquiries, built strong customer relationships to drive retention, and enhanced the overall in-store experience through attentive service and problem-solving.
- Led team to enhance customer service standards, resulting in improved client satisfaction.
- Developed and implemented training programs for new staff, increasing operational efficiency.
- Managed daily operations, ensuring adherence to company policies and procedures.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Oversaw scheduling and labor allocation, enhancing productivity during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Enhanced team productivity by streamlining operational processes.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Software & Web Development Manager
Erudite Studios LLC, Auburndale
Auburndale
01.2019 - 05.2025
- Designed and maintained scalable web applications, implementing new features and performance improvements to enhance user engagement and usability.
- Coordinated project timelines, resources, and deliverables to successfully complete software development initiatives on schedule and within scope.
- Mentored and guided a team of developers and designers, promoting best practices, efficient workflows, and a collaborative development culture.
- Led development team in creating user-centric web applications, enhancing overall user experience.
- Implemented agile methodologies to streamline project workflows and improve delivery timelines.
- Mentored junior developers, fostering skill growth and promoting best coding practices.
- Collaborated with cross-functional teams to align project goals with business objectives and client needs.
- Analyzed web traffic data to inform strategic decisions on feature enhancements and user engagement strategies.
- Spearheaded initiatives for continuous integration/continuous deployment (CI/CD) practices, increasing operational efficiency.
- Improved search engine rankings by implementing SEO best practices during website development stages.
- Facilitated effective collaboration within the web development team by implementing project management tools and efficient communication channels, ultimately leading to increased productivity.
- Contributed to overall company success by designing visually appealing websites that effectively conveyed brand identity and messaging goals, ultimately leading to increased user engagement rates.
- Established internal processes to streamline workflow and improve communication between departments involved in web development projects.
- Improved website load times with effective optimization techniques, increasing user retention rates.
- Exceeded client expectations by delivering exceptional results through innovative design solutions and efficient project management.
- Developed custom WordPress themes tailored to clients'' needs and branding guidelines.
- Mentored junior developers, fostering professional growth and skill development within the team.
- Collaborated with cross-functional teams for seamless integration of web applications into existing systems.
- Led a team of web developers to deliver high-quality projects on time and within budget.
- Evaluated emerging web technologies and recommended strategic implementation plans for continuous improvement efforts.
- Enhanced website performance by optimizing front-end and back-end code.
- Implemented responsive design principles to ensure optimal user experience across various devices.
- Secured websites against potential security threats through diligent monitoring, vulnerability assessment, and timely software updates.
- Conducted thorough quality assurance testing to identify and resolve issues before launch.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Optimized web applications for speed, scalability and security.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Collected, defined and translated user requirements into project designs and implementation plans.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
- Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
SA
Versona, Lakeland
Lakeland
12.2022 - 10.2024
- Provided exceptional customer service by building rapport with customers and offering tailored product and styling recommendations.
- Processed transactions efficiently while maintaining accuracy in cash management and point-of-sale operations.
- Executed visual merchandising standards and maintained store presentation to create an engaging and welcoming shopping environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Sales Associate
Versona, Lakeland
Lakeland
01.2016 - 12.2018
- Delivered personalized customer service by assisting shoppers with product selection, styling recommendations, and purchase decisions to enhance the overall shopping experience.
- Accurately processed sales transactions and managed cash handling responsibilities, ensuring balanced registers, and adherence to company procedures.
- Maintained an organized and visually appealing sales floor through effective merchandising, inventory presentation, and store upkeep.
Education
AA - Information Technology
Polk State Collegiate
Lakeland05.2009
BS - Business Administration
Polk State College
Lakeland05.2013
Skills
- Leadership & Team Development
- Customer Service Excellence
- Inventory & Operations Management
- Web Development & Software Engineering
- Collaborative Problem-Solving
- Process Improvement
- Agile Methodologies
- Critical thinking
- Microsoft office
- SaaS
- Decision-making
- Money handling
- Customer service
- Team leadership
- Goal setting
LANGUAGES
English-Fluent
Tagalog-Intermediate
Spanish- Classroom Comprehension
Timeline
Assistant Manager
Versona, Lakeland
10.2024 - Current
SA
Versona, Lakeland
12.2022 - 10.2024
Software & Web Development Manager
Erudite Studios LLC, Auburndale
01.2019 - 05.2025
Sales Associate
Versona, Lakeland
01.2016 - 12.2018
AA - Information Technology
Polk State Collegiate
BS - Business Administration
Polk State College