Rachel Roberts
Farmington,CT
Summary
Results-driven sales and operations manager with a track record of boosting customer satisfaction and driving sales growth. Expert in analyzing performance metrics, optimizing operational processes, and fostering a collaborative team environment that enhances overall business performance.
Overview
35
35
years of professional experience
Work History
Office Manager
Huttig
03.2021 - Current
- Managed daily office operations to ensure smooth and efficient workflow.
- Supported leadership team and sales staff with administrative tasks including A/P, payroll, and HR issues, contributing to overall operational effectiveness.
- Utilized strong communication and organizational skills to maintain administrative functions of the business.
Sales Manager/Operations Manager
West Elm
09.2018 - 01.2020
- Oversaw sales experience, focusing on customer service and employee training to enhance customer satisfaction.
- Directed daily operations at West Elm, executing P&L follow-up and monitoring payroll to maintain financial health.
- Controlled inventory levels to optimize product availability and ensure adherence to presentation standards. Inventory prep and merchandising.
- Overall leadership of staff and MOD shift responsibility.
- Analyzed performance metrics to enhance sales strategies and improve customer interactions. and customer follow up (Leads etc).
Assistant Store Manager
Buy Buy Baby
05.2018 - 09.2018
- Handled all aspects of running the store.
- Managed merchandise processing and procedures to ensure efficient stock availability.
- Troubleshoot and resolve routine operational issues.
- Forecast, budget and plan for area of responsibility to ensure store meets business goals.
- Maintained supportive team culture and positive work environment, facilitating consistent product flow.
- Coordinated hiring process including application reviews, interviews, training, and scheduling for entry-level employees.
Sales Manager/Department Leader
Crate and Barrel
West Hartford Center, CT
01.2016 - 01.2018
- Enhanced sales through effective customer interactions and product knowledge while overseeing daily operations in a high-end retail environment to meet client needs.
- Coordinated weekly store openings and closings, guiding team members to adhere to company programs and metrics for sales and profits.
- Ensured daily merchandising and store standards for optimal customer readiness.
Assistant Packaging Graphic Designer
Subway Corporation
01.2015 - 01.2016
- Assisted in designing and coordinating global graphic arts for Subway packaging corrugate.
- Corresponded daily with suppliers and food scientists to ensure timely and accurate project completion.
- Tracked and updated weekly project spreadsheet, providing reports to all relevant management members.
- Met all deadlines given in a time-sensitive environment.
Weight Loss Consultant
Jenny Craig
01.2013 - 01.2015
- Managed operational tasks for retail center, ensuring smooth operations and achieving recognition as #1 Consultant after 3 months.
- Delivered consultations through Jenny Craig program to meet client needs and foster engagement.
- Educated clients on program integrity, enhancing service quality and client satisfaction.
Assistant Store Manager
The Home Depot
Waterbury, CT
01.1992 - 01.2000
- Managed all aspects of 70 million dollar store, driving operational efficiency and customer satisfaction.
- Oversaw profit and loss management, ensuring effective expense control and contributing to overall profitability.
- Opened the 500th store as an assistant manager with record sales and profits.
- Achieved 'Employee of the Year' in 1994.
- Received Gold Cup award for best overall department.
- Inventory Management and Merchandising Customer Service and Training of associates.
- Coordinated employee onboarding and offboarding, addressing payroll issues to ensure smooth transitions.
- Promoted to Dept. Manager within 9 months.
Education
Attending - Business MGT
NVCC College
Waterbury, CT08-2026
Graduate - General Studies
Naugatuck High
Naugatuck, CTLicense - Real Estate
Century 21
St Petersburg, FLSkills
- Onboarding process management
- Operational efficiency
- Performance management
- Customer relationship management
- Cross-functional collaboration
- Time management skills
- Customer service excellence
Professional Development And Training
- Leadership Training/Management - HD Atlanta Ga.
- Customer Service Seminars - HD Tampa - HD P&L Training and Expense - HD Atlanta
- Employee Relations Training - HR
- Outward Bound - Team Building - HD
- Real Estate License - Century 21
Timeline
Office Manager
Huttig
03.2021 - Current
Sales Manager/Operations Manager
West Elm
09.2018 - 01.2020
Assistant Store Manager
Buy Buy Baby
05.2018 - 09.2018
Sales Manager/Department Leader
Crate and Barrel
01.2016 - 01.2018
Assistant Packaging Graphic Designer
Subway Corporation
01.2015 - 01.2016
Weight Loss Consultant
Jenny Craig
01.2013 - 01.2015
Assistant Store Manager
The Home Depot
01.1992 - 01.2000
Attending - Business MGT
NVCC College
Graduate - General Studies
Naugatuck High
License - Real Estate
Century 21