RACHEL SANCHEZ
Chandler
Summary
Efficient and conscientious, bringing strong leadership and problem-solving skills to role. Expertise in managing customer interactions, implementing process improvements, and training team members to deliver high-quality service. Strong focus on achieving results, maintaining order, and ensuring tasks are completed with minimal errors. Seeking to leverage these abilities as Customer Experience Associate. Trained in multiple CRM Software systems.
Overview
9
9
years of professional experience
Work History
Project Coordinator
GPRS
04.2024 - Current
- Provided administrative support and workplace training to team members
- Engaged with vendors and suppliers to obtain quotes needed for projects
- Communicated with clients to discuss project objectives and requirements
- Kept projects on schedule by managing deadlines and adjusting workflows.
Customer Experience Supervisor
VB Cosmetics
12.2020 - 02.2022
- Created and managed a team of customer service representatives to ensure quality standards were met
- Conducted regular training sessions for staff on best practices for providing excellent customer service
- Collaborated with cross-functional teams to develop initiatives that improved the overall customer experience
- Analyzed call center performance metrics such as average speed of answer, first contact resolution rate, abandonment rate
Merchandise Manager
Victoria's Secret
10.2015 - 11.2020
- Executed store audits to evaluate product placement, signage accuracy, and stock availability
- Managed the development of creative visual displays for products in stores
- Maintained accurate records of all merchandise transactions, including purchases, returns, and transfers
- Ensured timely replenishment of stock by monitoring inventory levels across stores
- Assisted customers in selecting appropriate items based on individual needs
Education
Chandler High School
Chandler, AZ05.2015
Skills
- Detail-oriented
- Project management
- Problem-solving
- Customer service
- Critical thinking
- CRM software
- Multitasking and prioritizing
- Staff management
Timeline
Project Coordinator
GPRS
04.2024 - Current
Customer Experience Supervisor
VB Cosmetics
12.2020 - 02.2022
Merchandise Manager
Victoria's Secret
10.2015 - 11.2020
Chandler High School
Similar Profiles
Charles BravoCharles Bravo
Project Manager at GPRSProject Manager at GPRS
TYLER PAPWORTHTYLER PAPWORTH
VPI Project Manager at GPRSVPI Project Manager at GPRS
Rolando MedinaRolando Medina
Senior Project Manager Leak Detection Specialist at GPRSSenior Project Manager Leak Detection Specialist at GPRS
Jessica BuchananJessica Buchanan
Licensed Practical Nurse at Drumright Regional HospitalLicensed Practical Nurse at Drumright Regional Hospital
Laura VidaleLaura Vidale
Clinical Director at Tempe Advanced Surgery CenterClinical Director at Tempe Advanced Surgery Center