RACHEL SCHLANGEN
Richmond,US
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Court Payment Center Clerk
Minnesota Court Payment Center
04.2010 - Current
- Strong customer service skills used to effectively support individuals with limited experience with the judicial system
- Skilled in navigating difficult situations and resolving conflict in a respectful and courteous manner. Respond to large volume of customer inquiries quickly and accurately
- Ability to explain rules of court, state statutes or local ordinances, case processing, policies and procedures
- Ability to expertly navigate a personal computer, using multiple applications concurrently while actively listening and accurately documenting inquiry details with minimal errors
- Strong team player. Proven history of establishing and maintaining effective working relationships with others, remotely or in-person, including co-workers, supervisors and leadership
Senior Court Clerk
7th Judicial District Stearns County Court
08.2008 - 04.2010
- Assist the public in person and by phone with questions and concerns regarding court procedures
- Navigate difficult situations and resolve conflict in a respectful and courteous manner
- Serve as a liaison between the court, judicial office and others having business with the court
- Case management for Adult Criminal/Traffic from case initiation to final disposition
- Review legal documents for completeness and accuracy
- Perform courtroom clerical duties; prepares case files and forms for court. Schedule court dates
Drug Court Agent
Stearns County Drug Court
02.2002 - 02.2003
- Conduct random home/work visits with clients on probation for nonviolent offences
- Perform drug tests
- Develop trusting and professional relationships with clients
- Update Drug Court Team of client's progress
Surveillance Aide
Stearns County ISP
05.2000 - 09.2002
- Assist Surveillance Technician with conducting random home visits
- Perform drug tests
- Develop trusting and professional relationships with clients on probation
- Data Entry
Education
Bachelor of Science - Community Psychology
St Cloud State University
Saint Cloud, MN12.2003
Skills
- Ability to adapt to changing business needs
- Case management
- Excellent Customer Service Skills
- Problem-Solving
- Organizational Skills
- Conflict Resolution
Languages
Spanish
Limited Working
Timeline
Court Payment Center Clerk
Minnesota Court Payment Center
04.2010 - Current
Senior Court Clerk
7th Judicial District Stearns County Court
08.2008 - 04.2010
Drug Court Agent
Stearns County Drug Court
02.2002 - 02.2003
Surveillance Aide
Stearns County ISP
05.2000 - 09.2002
Bachelor of Science - Community Psychology
St Cloud State University
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