Rachel Segura
Marshalltown
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. State-certified Nursing Assistant, bringing senior-level experience in healthcare settings. Observant and reliable, with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Optimae Life Services
Marshalltown
06.2023 - Current
- Facilitated training sessions to enhance skills and knowledge among team members.
- Organized team meetings to discuss progress, challenges, and strategic planning initiatives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Motivated staff through positive reinforcement techniques.
Server Trainer
Haverhill Social Club
Haverhill
01.2022 - 07.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Certified Nursing Assistant
GrapeTree Medical Staffing
Des Moines
01.2019 - 10.2022
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Certified Nursing Assistant
Grandview Heights Rehab And Healthcare
Marshalltown
08.2021 - 12.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
High School -
Lake Mills High School
Lake Mills, WI05.2015
CNA Certification -
North Iowa Area Community College
Mason City, IA04.2015
Skills
- Teambuilding
- Active Listening
- Planning and Coordination
- Written Communication
- Conflict resolution
- Self-Motivated
- Decision-Making
- Excellent Communication
- Teamwork and Collaboration
- Flexible and Adaptable
- Dependable and Responsible
- Organization and Time Management
- Employee training
Certification
- Mandatory Reporter Training: Dependent Adult abuse, child abuse
- Medication Manager
Timeline
Team Lead
Optimae Life Services
06.2023 - Current
Server Trainer
Haverhill Social Club
01.2022 - 07.2024
Certified Nursing Assistant
Grandview Heights Rehab And Healthcare
08.2021 - 12.2021
Certified Nursing Assistant
GrapeTree Medical Staffing
01.2019 - 10.2022
High School -
Lake Mills High School
CNA Certification -
North Iowa Area Community College