Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rachel Shortell

Altoona,IA

Summary

Experienced Bank Representative with 15+ Years of Retail, Customer Service and Management. Positive and upbeat with strong communication and problem-solving.

Overview

15
15
years of professional experience

Work History

Teller Supervisor

Bank Iowa
04.2016 - Current
  • Supervise Teller Line Staff with daily duties
  • Counted, verified bank deposits and withdrawals
  • Maintained strong knowledge of bank products, services, and procedures
  • Balance Cash Drawer and Vault Daily
  • Handled all Armored Car Cash Deliveries
  • Researched and resolved customer issues regarding their accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Promoted bank's products and services
  • Performed account maintenance such as address, product or name changes.
  • Trained new hires on customer service policies and procedures.
  • Assisted Branch Manager and Personal Banker on opening New Checking, Savings, Business Accounts and Certificate of Deposits.
  • Verified and reported all Suspicious Activity to BSA Department

Cashier/Customer Service Associate

Fareway Stores
10.2010 - 04.2016
  • Provided Excellent Customer Service
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Daily Count of Cash Drawer
  • Restocked and organized merchandise daily


Cashier/Customer Service Associate

Dahls Foods
01.2009 - 10.2010
  • Provided Excellent Customer Service
  • Greeted customers and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked behind Courtesy Counter, which duties included accepting Utility Payments, Cashed Checks, Lottery Sales, Western Union Transactions Ect.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Counted Back Office Daily Cash against Reports
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Southeast Polk
Runnells, IA
05.2005

Skills

  • Excellent Customer Service
  • Leadership
  • Team Builder
  • Customer Engagement

Accomplishments

    Promoted to Teller Supervisor at Bank Iowa in 2018


    Received Certificate of Appreciation in 2023 from Bank Iowa for stopping Fraud with quick decision making.

Timeline

Teller Supervisor

Bank Iowa
04.2016 - Current

Cashier/Customer Service Associate

Fareway Stores
10.2010 - 04.2016

Cashier/Customer Service Associate

Dahls Foods
01.2009 - 10.2010

High School Diploma -

Southeast Polk

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Rachel Shortell