Rachel Smith
Red Springs,NC
Summary
Dedicated cashier with proven skills in cash handling and customer assistance. Recognized for enhancing customer satisfaction and operational efficiency through attention to detail and effective problem-solving.
Detail-oriented professional with extensive experience in customer service and cash management. Known for fostering teamwork and training new staff, contributing to improved operational flow and customer loyalty.
Overview
14
14
years of professional experience
Work History
Cashier
Oliver Oil
Lumberton, NC
08.2019 - 10.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt generation.
- Maintained organized cash registers and replenished supplies to enhance operational flow.
- Assisted customers with product inquiries, providing knowledgeable support to enhance satisfaction.
- Trained new staff on register operations and customer service protocols, fostering a collaborative environment.
- Monitored inventory levels and coordinated with management to ensure product availability and reduce shortages.
- Enhanced customer experience through effective problem-solving and conflict resolution strategies at checkout.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Certified Nursing Assistant
UNC Health Care
Lumberton, NC
06.2015 - 02.2018
- Assisted nursing staff with patient care activities, enhancing overall patient comfort and safety.
- Monitored vital signs and reported changes to healthcare team, ensuring timely interventions.
- Documented patient information accurately in electronic health records, maintaining compliance with protocols.
- Collaborated with interdisciplinary teams to create individualized care plans for patients.
- Supported daily operations by managing supplies and equipment for efficient workflow in patient areas.
- Educated patients and families on post-discharge care instructions, improving adherence and outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Line Worker
Mountaire Farms of North Carolina
Lumber Bridge, NC
01.2009 - 03.2011
- Operated machinery to ensure efficient production flow and product quality.
- Monitored assembly line for adherence to safety and quality standards.
- Collaborated with team members to optimize workflow and reduce bottlenecks.
- Trained new employees on operational procedures and safety protocols.
- Conducted routine maintenance checks on equipment to minimize downtime.
- Reported production issues promptly to maintain operational continuity and safety compliance.
Education
Medical Billing And Coding - Mediical Billing An Coding
United Medical Acadmey
Tampa, FL10-2026
GED -
Robeson Community College
Lumberton, NC11-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
Timeline
Cashier
Oliver Oil
08.2019 - 10.2022
Certified Nursing Assistant
UNC Health Care
06.2015 - 02.2018
Line Worker
Mountaire Farms of North Carolina
01.2009 - 03.2011
Medical Billing And Coding - Mediical Billing An Coding
United Medical Acadmey
GED -
Robeson Community College