Rachel Stafford
Tallahassee,FL
Summary
Detail-oriented & self-motivated Retail-Manager experienced in overseeing and improving daily business operations. Diplomatic and patient professional possessing creative mindset and strong work ethic to drive needed improvements. Adept at working effectively under high-pressure, and in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Office Manager
Helzberg Diamonds
Tallahassee, FL
07.2020 - 02.2023
- Assumed responsibility and successfully trained the entire staff on a new system of web-order fulfillment that was rolled out company wide late in the 3rd quarter of 2022.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budgets to handle inventory, postage and vendor services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
Inventory Control Specialist
The Gem Collection
Tallassee, FL
02.2019 - 03.2020
- Utilized B2B BigCommerce and in-house reporting software to assist the business owners in creating purchasing budgets for various vendors
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Received, checked-in and cataloged merchandise to maintain store inventory levels.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
- Established and maintained strong working relationships with vendors.
- Monitored inventory levels to ensure sufficient supply for customer orders.
Full-Time/Part-Time Sales Associate & Key-Carrier
BigCommerceHelzberg Diamonds
Tallahassee, FL
06.2015 - 11.2018
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Regularly upheld an average transaction ticket above the company average.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed promotional strategies to increase sales volume.
Education
Bachelor's of Science - Exercise Physiology
Florida State University
Tallahassee, FL05.2017
Skills
- Operations Management
- Customer Service and Retention
- Revenue Generation
- Loss Prevention
- Pricing Strategies
- Staff Training and Development
- Budget Administration
- Database Management
- Problem-Solving
- Employee Supervision
- Product Merchandising
- Policy Development
- Workforce Management
Timeline
Office Manager
Helzberg Diamonds
07.2020 - 02.2023
Inventory Control Specialist
The Gem Collection
02.2019 - 03.2020
Full-Time/Part-Time Sales Associate & Key-Carrier
BigCommerceHelzberg Diamonds
06.2015 - 11.2018
Bachelor's of Science - Exercise Physiology
Florida State University