RACHEL TALIULU
WEST VALLEY CITY,US
Summary
Process Associate with over 11 years of experience in enhancing production efficiency and ensuring safety compliance in the manufacturing sector. Demonstrates strong teamwork and problem-solving skills, contributing to swift resolution of production challenges and maintaining high standards of product reliability. Recognized for excellent communication and interpersonal abilities, adept at navigating complex billing and order processing scenarios to improve client satisfaction and operational accuracy.
Overview
11
11
years of professional experience
Work History
Process Associate
Hexcel Corporation
West Valley City
04.2022 - 10.2025
- Ensures safety compliance and quality in carbon fiber production, enhancing product reliability.
- Monitors and adjusts machinery to maintain high production standards, minimizing defects.
- Documents operational parameters to align with specifications, ensuring consistency.
- Maintains facility organization, contributing to a productive work environment.
- Collaborates in a team setting to swiftly address and resolve production challenges.
Billing
Discover Financial Services
West Valley City, UT
09.2017 - 02.2019
- Managed third-party placements and bankruptcy claims, enhancing billing accuracy and efficiency.
- Resolved customer complaints and verified transactions, improving client satisfaction and retention.
- Processed confidential data, ensuring compliance and eligibility for loans up to $100,000.
- Analyzed bankruptcy claims to ensure accurate credit revocations, supporting compliance with regulatory standards and minimizing financial risk.
- Partnered with customers to resolve billing disputes, resulting in improved satisfaction and strengthened client trust.
- Processed confidential consumer data for loan eligibility with precision, safeguarding sensitive information and maintaining data integrity.
Loan Collector
Yessio LLC
West Jordan, UT
05.2016 - 04.2017
- Handled unresolved debt cases, ensuring legal compliance and boosting recovery rates.
- Assessed financial data to choose best solutions, improving debt resolution efficiency.
- Worked with legal teams to process delinquent accounts, optimizing collection processes.
- Enforced compliance with financial regulations during collections, ensuring all actions aligned with company and legal standards to minimize risk exposure.
- Negotiated repayment plans with clients, facilitating timely resolutions and contributing to marked gains in account closure rates.
Sales Associate
Footlocker, Gateway
11.2014 - 06.2016
- Ensured a welcoming store environment, enhancing customer satisfaction and loyalty.
- Tailored customer interactions to meet diverse needs, fostering trust and repeat business.
- Demonstrated comprehensive product knowledge, contributing to team success and customer service excellence.
- Surpassed sales targets by actively engaging customers and recommending suitable products, resulting in noticeable gains in daily store revenue.
Education
High School Diploma -
Granger High School
06-2015
Skills
- Customer Service (Expert), Billing (Experienced), Order Processing (Expert), Communication (Expert), Interpersonal Skills (Expert), Adaptability (Expert), Teamwork (Expert)
- Problem-solving
- Teamwork and collaboration
Timeline
Process Associate
Hexcel Corporation
04.2022 - 10.2025
Billing
Discover Financial Services
09.2017 - 02.2019
Loan Collector
Yessio LLC
05.2016 - 04.2017
Sales Associate
Footlocker, Gateway
11.2014 - 06.2016
High School Diploma -
Granger High School