Rachel Thomas
Rising Sun,USA
Summary
Administrative Assistant II with 9 years of combined administrative and clinical experience in a healthcare setting. Excelling in patient care, workflow management, and data management. Demonstrates exceptional problem-solving skills, and team collaboration to significantly improve healthcare delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Assistant II- CWEW
Christiana Care Hospital
11.2021 - Current
- Develop and track reports for special projects within the department including schedule utilization and template management
- Assist with open encounters and collaborate with providers and operational leaders to determine resolution in timely fashion.
- Coordinate inpatient hospitalization scheduling and process authorizations for the infusion of Brexanolone (Zulresso)
- Support recruitment efforts and lead the onboarding and training process
- Assist in implementing new Behavioral Health initiatives
- Assist in template management and collaborate with manager to ensure hospital and departmental goals are met
- Resolved billing concerns and insurance issues, serving as a key liaison between patients and financial entities
- Coordinated diverse administrative tasks, including appointment scheduling and referral tracking, fostering a seamless patient care experience
- Performs a variety of administrative and clerical functions such as answering phones, scheduling meetings, data management, spreadsheets & reports and ordering supplies
- Collects, compiles, and reports department-specific program or administrative information and oversees quality control of spreadsheet information
- Conduct comprehensive phone intake interviews to determine appropriate care levels
- Compile and track disability paperwork and serve as a liaison between patients and medical records department
- Coordinated multifaceted administrative tasks, including appointment scheduling, referral tracking, and patient communication
Certified Medical Assistant- CWEW
Christiana Care Hospital
02.2020 - 11.2021
- Performed and recorded patient vital signs
- Process disability paperwork and serve as a liaison to insurance companies
- Streamlined patient record management and prescription authorizations, enhancing operational efficiency and ensuring timely healthcare delivery
- Developed and implemented workflow improvements, directly contributing to enhanced staff retention and improved patient outcomes
- Facilitated patient portal engagement, assisting with account creation and managing inquiries, there by improving access to healthcare information
Lead Certified Medical Assistant- Union OBGYN
Union Hospital
06.2019 - 02.2020
- Coordinated with providers on complex procedures, fostering a cohesive team environment and propose process improvements for clinical workflows
- Facilitated smooth patient flow and improved communication channels
- Managed intricate administrative tasks, including prior authorizations and disability paperwork
- Ensured meticulous record-keeping and regulatory compliance
- Provided empathetic patient education, enhancing understanding of procedures and medications
Lead Certified Medical Assistant- Primary Care
Union Hospital
06.2018 - 06.2019
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results
- Obtained client medical history, medication information, symptoms, and allergies
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Oriented and trained new staff on proper procedures and policies
Certified Medical Assistant
All About Women, PA
04.2016 - 06.2018
- Prepared exam rooms and sterilized equipment and supplies per protocols
- Organized and maintained patient medical records
- Supported providers in various office procedures, enhancing efficiency and patient comfort during colposcopies, IUD insertions, and biopsies
- Spearheaded training initiatives for new hires, imparting clinical and administrative expertise to ensure seamless integration into the team
- Implemented teach-back method for patient education, improving understanding and adherence to treatment plans across diverse demographics
- Executed diverse work assignments under time constraints with high accuracy, consistently meeting quality standards in a fast-paced medical environment
Education
Associate Degree - Healthcare Sciences
Cecil College
North East, MD05-2026
CMA Certificate - Certified Medical Assistant Program
Cecil College
North East, MD05.2016
High School Diploma -
Rising Sun High School
North East, MD01.2013
Skills
- Data Management
- Process improvement initiatives
- Strong organizational skills
- Administrative support experience
- Insurance authorization management
- Multitasking Abilities
- Detail Oriented
- Workflow Management
Timeline
Administrative Assistant II- CWEW
Christiana Care Hospital
11.2021 - Current
Certified Medical Assistant- CWEW
Christiana Care Hospital
02.2020 - 11.2021
Lead Certified Medical Assistant- Union OBGYN
Union Hospital
06.2019 - 02.2020
Lead Certified Medical Assistant- Primary Care
Union Hospital
06.2018 - 06.2019
Certified Medical Assistant
All About Women, PA
04.2016 - 06.2018
High School Diploma -
Rising Sun High School
Associate Degree - Healthcare Sciences
Cecil College
CMA Certificate - Certified Medical Assistant Program
Cecil College
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