Rachel Trombley
Sarasota,FL
Summary
Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
JCH Hospitality
Bradenton, FL
05.2022 - Current
- Proud member of the opening team
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Ensured that guests received prompt, courteous attention throughout their stay.
Assistant General Manager
JCH Hospitality
Sarasota, FL
12.2020 - 05.2022
- Managed team of front desk agents, supervising personnel in issue resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built and maintained productive relationships with employees.
- Provided training, guidance, and support to staff members on proper procedures and policies.
General Teller
Walt Disney World
Lake Buena Vista, FL
05.2016 - 08.2020
- Balanced daily transactions accurately.
- Identified transaction errors when debits and credits did not balance.
- Trained employees on cash drawer operation.
- Cashed out servers for AM and PM shifts.
- Dropped all cash locations made into the banking system.
- Handled over $10,000 worth of cash transactions daily with accuracy and efficiency.
Education
High School Diploma -
Harmony High School
St. Cloud, FL05-2015
Skills
- Employee Relations
- Employee Scheduling
- Operations Management
- Business Operations Knowledge
References
References available upon request.
Timeline
Assistant General Manager
JCH Hospitality
05.2022 - Current
Assistant General Manager
JCH Hospitality
12.2020 - 05.2022
General Teller
Walt Disney World
05.2016 - 08.2020
High School Diploma -
Harmony High School
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