Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Underwood

Cape Girardeau,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintain professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service/Sales/Accounting

TransLectric Inc
11.2022 - 12.2024
  • Established and maintained strong relationships with customers
  • Handled Accounts Receivable/Payables along with daily deposits
  • Accurately processed orders received by customers via Email, Fax, Phone, and other software
  • Was solely responsible for maintaining and monitoring the company website
  • Completed outbound sales calls
  • Maintained monthly records of sales
  • Supported internal and external customers with knowledge of goods/services they required

Customer Support Specialist

Vintage Software, LLC
01.2015 - 08.2022
  • Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers including training material development and implementation.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections while a member of the Customer Success Department/Onboarding Team.
  • Enhanced the process of website monitoring to retain integrity.

Education

BBA - Management And Marketing

Southeast Missouri State University
Cape Girardeau, MO

Skills

  • Establishing and Maintaining Customer Relationships
  • Microsoft Windows and Office
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Organizational Skills
  • Upbeat and Positive Personality
  • Customer Service Excellence
  • Courteous with Strong Service Mindset
  • Training Junior Team Members

Timeline

Customer Service/Sales/Accounting

TransLectric Inc
11.2022 - 12.2024

Customer Support Specialist

Vintage Software, LLC
01.2015 - 08.2022

BBA - Management And Marketing

Southeast Missouri State University

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Rachel Underwood