Rachel Vanness
Kissimmee,FL
Summary
Seasoned server and mortgage loan originator with a proven track record of delivering exceptional customer service and expert food and wine pairings, notably at Walt Disney World. Skilled in POS operations and multilingual communication, consistently exceeding guest expectations by creating memorable dining experiences. Demonstrates strong multitasking abilities in high-volume settings, enhancing guest satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Walt Disney World (Turf Club)
Kissimmee, FL
05.2024 - Current
- Created a welcoming environment for guests by greeting them upon arrival and presentation of the menu and meal recommendations with food pairing.
Mortgage Loan Originator
Mister Loans Fifth Financing
Miami, FL
05.2021 - Current
- Review applications to evaluate and qualify loans, analyzing information to determine funding to submit to an underwriter.
Server
Chuck Lager America's Tavern
Orlando, FL
03.2024 - 08.2024
- Delivering exceptional customer service in a high-energy, fast-paced restaurant environment, providing honest and insightful recommendations, building rapport with guests.
Server
Universal Studios (Big Fire)
Orlando, FL
06.2019 - 04.2023
- Welcoming guests, offering recommendations serving food and beverages to patrons and immediately remedying issues with orders to ensure guest satisfaction with their experience.
- Proficient in the presentation, serving, and sale of high-end wines and distinguished aged spirits, such as Pappy Van Winkle.
Server
Walt Disney World Resort (Ale Compass)
Kissimmee, FL
01.2019 - 10.2021
- Delivered outstanding customer service, ensuring a pleasant and memorable dining experience for all guests.
- Expertly serving wine, maintaining a strong understanding of various vintages and pairings.
Server
Morimoto Asia
Orlando, FL
11.2016 - 06.2019
- Applied extensive knowledge of Japanese spirits to expertly pair food and beverages, ensuring a refined and memorable culinary experience encouraging guests return.
Server
Rosen Hotels (Everglade)
Orlando, FL
09.2016 - 09.2017
- Communicated effectively with kitchen staff, ensuring accurate and timely order preparation and an inviting environment for guests.
Server
T-Rex Cafe
Orlando, FL
06.2014 - 02.2016
- Delivering accurate and timely orders, and providing exceptional guest service, exceeding guest expectations.
Server
Landry's seafood steak house
Orlando, FL
07.2011 - 06.2014
- Warmly greeting customers, answering questions, and providing recommendations for pairing meals with beverages.
- Anticipating guest needs to deliver a seamless and exceptional dining experience.
Education
Master's Degree - Business Law
University of Indonesia
Indonesia09.1996
Skills
- Food and wine pairings
- Exceptional and considerate customer service
- Point of sale (POS) system operations
- Food safety practices
- Allergy knowledge
- Multitasking and organization
- High volume dining
- Check payment processing
- Multilingual including: English, Indonesian, Mandarin Chinese
Certification
- Food Handler Certification
- Responsible Vendor Certification
- MLO NMLS License
- CNA Florida License
Timeline
Server
Walt Disney World (Turf Club)
05.2024 - Current
Server
Chuck Lager America's Tavern
03.2024 - 08.2024
Mortgage Loan Originator
Mister Loans Fifth Financing
05.2021 - Current
Server
Universal Studios (Big Fire)
06.2019 - 04.2023
Server
Walt Disney World Resort (Ale Compass)
01.2019 - 10.2021
Server
Morimoto Asia
11.2016 - 06.2019
Server
Rosen Hotels (Everglade)
09.2016 - 09.2017
Server
T-Rex Cafe
06.2014 - 02.2016
Server
Landry's seafood steak house
07.2011 - 06.2014
- Food Handler Certification
- Responsible Vendor Certification
- MLO NMLS License
- CNA Florida License
Master's Degree - Business Law
University of Indonesia
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