RACHEL WADEN
Sumter,SC
Summary
Highly motivated and customer-focused professional, seeking a coordinator role to utilize exceptional communication and problem-solving skills in delivering exceptional service and ensuring customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CONTRACTPATIENTSERVICECOORDINATOR,
Express Employment Professionals-Allergy Partners
02.2023 - Current
- Respond promptly and professionally to inbound customer inquiries via phone, email, and/or chat
- Provide exceptional customer service by actively listening to customers' needs and finding appropriate solutions
- Coordinate 4 plus projects to improve processes and workflow operations while ensuring compliance with company and HIPPA requirements
- Document customer interactions, inquiries, and resolutions accurately and comprehensively in the customer relationship management (CRM) system.
PROFESSIONALCAREERDEVELOPMENTCOACH, R.T Coaching, LLC
02.2018 - Current
- Offering career counseling services to over 20 clients who are experiencing difficulties with their work life and were planning a career change
- Provides workshops and seminars on topics such as leadership skills, stress management, conflict resolution, time management, assertiveness training, and career planning
- Have received Top Pro for two consecutive years due to successfully assisting individuals in creating a plan for personal development and goal execution performance
- Participate in seminars and additional training to expand knowledge and skills.
Robert Half United Health Group-Optum
09.2022 - 12.2022
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- Maintained high satisfaction score by consistently resolving first-call issues.
CONTRACTACCOUNTCOORDINATOR, Northwoods, The Palms On
04.2021 - 08.2022
- Served as primary point of contact for assigned client accounts, maintaining strong professional relationships
- Monitored and tracked project timelines, deliverables, and budgets to ensure adherence to client expectations and company goals
- Prepared and distributed client reports, performance metrics, and analysis, highlighting key insights and recommendations
- Entered and tracked discrepancies/issues with employee's work hours and travel time.
PROJECTCOORDINATOR, Nursing Life Enrichment Center
12.2018 - 04.2021
- Developed and implemented program plans, strategies, and objectives in alignment with organizational goals
- Coordinated and oversaw the execution of program activities, ensuring adherence to timelines and budgets
- Collaborated with stakeholders to identify program needs, requirements, and desired outcomes
- Facilitated communication and coordination among program team members, volunteers, and external partners.
Education
Bachelor of Science - Sociology
University of Central Missouri
Warrensburg, MO08.2012
Associate of Arts - General Studies
Wentworth Military Academy And College
Lexington, MO06.2012
Skills
- Multi-line Telephone
- Operations
- Data Entry
- Highly Organized
- Detail Oriented
- Multi-tasking
- Quick Learner
- Clear, positive, and consistent communication
- Scheduling
- Teamwork
- Adaptability
- Conflict Resolution
- Knowledge
- Data Analysis
- Proficient in Microsoft Suite Including Outlook and Excel
- Quality Assurance
- Collaboration
- Prioritization
- Analytical Thinking
- Customer Relations
- Clerical Support
- Good Telephone Etiquette
Certification
Project Management SSGI-May
2023
Master Life Coach Certification
Expert Rating-February 2018
Timeline
CONTRACTPATIENTSERVICECOORDINATOR,
Express Employment Professionals-Allergy Partners
02.2023 - Current
Robert Half United Health Group-Optum
09.2022 - 12.2022
CONTRACTACCOUNTCOORDINATOR, Northwoods, The Palms On
04.2021 - 08.2022
PROJECTCOORDINATOR, Nursing Life Enrichment Center
12.2018 - 04.2021
PROFESSIONALCAREERDEVELOPMENTCOACH, R.T Coaching, LLC
02.2018 - Current
Bachelor of Science - Sociology
University of Central Missouri
Associate of Arts - General Studies
Wentworth Military Academy And College
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