RACHEL WAIRIMU WANJIRU

Work History

V2X

06.2022 - Current

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Checked in and out designated equipment, keys, and supplies.
Monitored building for hazardous conditions or situations and notified correct personnel.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Maintained clean, tidy and sanitized common areas for personnel and guests.
Answered and managed approximately 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.
Compiled and analyzed data to produce reports.
Utilized office management software to record and track customer information.
Created and maintained detailed records of all office activities.

Vectrus

03.2022 - 06.2022

Scheduled events in recreation facilities and monitored facility conditions.
Researched, planned, and organized mentally stimulating activities for individuals between ages of 30 and Above
Interacting with a large customer base with the ability to handle customer issues
Handling telephone inquiries, greets visitors, and provides information
Maintaining accurate event/facility attendance records for programs
Providing customer service/public relations in MWR-type facility
Customer Engagement: Distribute customer surveys to event attendees direct, ensuring their retrieve for valuable feedback
Performing recreational duties as prescribed by Recreation Lead

50 Cent Cyber

05.2020 - 12.2021

Kept facilities clean, neat, and organized to give areas professional and fresh appeal
Responded to customer requests efficiently and with knowledgeable assistance
Responding to customers who encounter error messages from accessing sites, emailing, or downloading contents
Monitoring use of computers and ensuring compliance with cyber policies and applicable laws and regulations
Refilling the refrigerators with water and sodas for sale
Timing customers for the number of minutes or hours they use in computer or internet
Reporting and following up on computers requiring service or replacement
Assisted customers with finding items and storing belongings