Rachel Willard
Cincinnati,OH
Summary
Hard working and highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, as well as multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Lead Sales Associate
The Seven Hills School
Cincinnati, Ohio
07.2018 - 03.2024
- Assisted customers with product selection, purchase decisions, and payment processing.
- Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
- Implemented promotional campaigns to drive store traffic and increase sales.
- Developed relationships with existing customers through follow-up calls or emails.
- Consistently met established sales goals while providing exceptional customer service.
- Used product knowledge to suggest items to match client needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Coordinator
Isis Maternity Center
Boston, MA
06.2006 - 07.2007
- Assisted with the development of marketing campaigns aimed at increasing sales volume.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Case Manager
Riverbend Community Mental Health
Manchester, NH
06.2001 - 08.2004
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Counseled clients on available resources within the community that could help meet their needs.
Education
Certified Professional Midwife - Midwifery
Birthwise Midwifery School
Bridgton, ME05-2006
Bachelor of Arts - Psychology
New England College
Henniker, NH05-2001
Skills
- Relationship Building
- Tactful conflict resolution
- Teamwork and Collaboration
- Lead Generation
- Care Coordination
- Community Outreach
Languages
Spanish
Native/ Bilingual
Timeline
Lead Sales Associate
The Seven Hills School
07.2018 - 03.2024
Coordinator
Isis Maternity Center
06.2006 - 07.2007
Case Manager
Riverbend Community Mental Health
06.2001 - 08.2004
Certified Professional Midwife - Midwifery
Birthwise Midwifery School
Bachelor of Arts - Psychology
New England College
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