Rachel Wilson
Los Angeles,CA
Summary
Support Specialist with 10 years of experience dedicated to enhancing team productivity and simplifying workflows. Passionate about providing seamless solutions that help teams thrive and achieve their goals, as well as contributing to a team that aligns with my values.
Overview
10
10
years of professional experience
Work History
Operations Administrator
Mina Group LLC
03.2022 - 12.2024
- Oversaw travel arrangements for 20+ corporate leaders, including flight bookings, accommodations, expenses, optimizing budget and balancing preferences
- Assisted in the development of operational processes and procedures, as well as tracking and follow up, in every corporate department
- Onboarding of management, corporate and restaurant, including training and introduction scheduling, ordering supplies, and creating customized training plans
- Executed administrative tasks such as filing documents, ordering supplies
- Researched vendors to obtain competitive pricing on services such as transportation and accommodations
- Weekly account reconciliations for company credit card
- Created training materials for new systems and processes
Operations Manager
Padre Latin Table
Long Beach, CA
08.2020 - 10.2021
Unit Manager
Lucky Strike Entertainment LLC
Los Angeles, CA
07.2019 - 03.2020
Administrative Assistant
Lucky Strike Entertainment LLC
Los Angeles, CA
10.2018 - 07.2019
- Organized and maintained filing systems, ensuring accuracy and confidentiality of records
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Maintained office supplies inventory
- Processed invoices for timely and complete payment
- Bi-weekly payroll
- Issued and verified employee hiring documents
Sales and Marketing Coordinator
Hard Rock Cafe
Los Angeles, CA
03.2015 - 10.2018
- Global Salesforce trainer
- Contributed to exceptional sales performance by supporting operations and sales teams in 2016.
- Social media management, brand activations, and data tracking for promotional partnerships
- House account reconciliation and invoicing
- Contract building and payment collection for events and group bookings, including live music activations
- Event management
- Budget building and yearly market analysis
Education
Some College (No Degree) -
Los Angeles Community College
Los Angeles, CAPasadena City College
Pasadena, CASkills
- Verbal and written communication
- Proofreading
- Project planning
- Travel arrangements
- Data entry and review
- Staff management
- Systems implementation
- Microsoft office suite expert
- Vendor relations
- Attention to detail
Affiliations
- Reading
- Video games
- Making coffee
- Anything with my dog
References
References available upon request.
Timeline
Operations Administrator
Mina Group LLC
03.2022 - 12.2024
Operations Manager
Padre Latin Table
08.2020 - 10.2021
Unit Manager
Lucky Strike Entertainment LLC
07.2019 - 03.2020
Administrative Assistant
Lucky Strike Entertainment LLC
10.2018 - 07.2019
Sales and Marketing Coordinator
Hard Rock Cafe
03.2015 - 10.2018
Some College (No Degree) -
Los Angeles Community College
Pasadena City College
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