Rachel Wilson
Planned Companies
San Francisco,CA
11
years of professional experience
Dedicated professional with strong customer service skills, adept at problem-solving and managing multiple tasks. Committed to creating exceptional experiences for guests and enhancing operational efficiency.
Work History
Concierge
3 Months- Provided exceptional guest service by promptly addressing inquiries and resolving issues.
- Coordinated with vendors to ensure smooth delivery of services and amenities.
- Collaborated with team members to enhance operational efficiency and service delivery.
- Managed reservation systems to efficiently handle bookings and guest requests.
- Maintained cleanliness and organization of lobby and common areas for an inviting atmosphere.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Multi Site Leasing Consultant
2 Years 7 Months- Assisted prospective tenants with property tours and lease applications.
- Managed tenant inquiries and resolved issues to enhance resident satisfaction.
- Processed lease agreements and ensured compliance with company policies and regulations.
- Implemented follow-up strategies to improve conversion rates of prospective tenants.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Crew Member
1 Year 3 Months- Assisted customers with product selection, enhancing shopping experience and promoting brand loyalty.
- Maintained store cleanliness and organization, ensuring compliance with health and safety standards.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to streamline inventory management, improving stock availability.
- Trained new crew members on operational procedures and customer service best practices.
Production Associate
2 Years 10 Months- Operated automated machinery to streamline production processes and enhance efficiency.
- Conducted quality inspections to ensure compliance with safety and production standards.
- Collaborated with team members to optimize workflow and reduce downtime in assembly line operations.
- Trained new associates on safety protocols and operational procedures, fostering a culture of safety.
- Led troubleshooting efforts for equipment malfunctions, reducing repair time and maintaining productivity levels.
- Used equipment properly to avoid workplace hazards or injuries.
Front Desk Receptionist
6 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate hotel bookings and reservations using property management software.
- Coordinated communication between departments to enhance overall guest experience.
Inside Sales Account Manager
4 Months- Developed and maintained strong client relationships to ensure high customer satisfaction and retention.
- Analyzed client needs and tailored financial solutions to meet specific requirements effectively.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.
- Led account management initiatives, driving revenue growth through strategic upselling and cross-selling opportunities.
- Monitored account performance metrics, identifying trends to optimize client engagement strategies.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
Office Administrator
3 Years 5 Months- Coordinated daily office operations to ensure efficient workflow and communication among staff.
- Managed scheduling for patient evaluations, optimizing time allocation and resource utilization.
- Developed and maintained filing systems to enhance document retrieval efficiency and compliance.
- Implemented process improvements that streamlined administrative tasks and reduced turnaround times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Education
High School Diploma
Skills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Telephone etiquette
Timeline
Concierge
Planned Companies
05.2026 - CurrentRead More
Multi Site Leasing Consultant
Equity Residential
09.2023 - 04.2026Read More
Crew Member
Trader Joe's
10.2020 - 01.2022Read More
Front Desk Receptionist
Bay Landing Hotel
10.2020 - 04.2021Read More
Production Associate
Tesla
03.2019 - 01.2022Read More
Inside Sales Account Manager
LendingClub
10.2018 - 02.2019Read More
Office Administrator
Physician Evaluation
05.2015 - 10.2018Read More
Edison High School
High School Diploma
Read More