Rachel Wright
Lakewood,WA
Summary
Well versed customer service with extensive experience at Shiloh’s Restaurant, excelling in guest experience optimization and food safety. Proven track record in training staff and enhancing customer service, fostering strong relationships with patrons. Familiar at maintaining cleanliness and organization while delivering exceptional service in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/ Manager
Shiloh’s Restaurant
Titusville, FL
09.2025 - 12.2025
- Worked with coworkers in order to maintain cleanliness and organization during slow and peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised daily operations to ensure exceptional customer service and dining experience.
- Trained servers on order management, food service quality and how to build relationships with every guest.
Baker
Smallcakes Cupcakery & Creamery
Warner Robins, GA
02.2025 - 07.2025
- Prepared a variety of cupcakes and cakes, following standard recipes.
- Maintained cleanliness and organization throughout the entire bakery to ensure total health safety.
- Collaborated with team members to develop new flavor profiles and seasonal products for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
Server
Longhorn Steakhouse
Warner Robins, GA
02.2024 - 05.2024
- Delivered exceptional and memorable customer service in high-volume dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Received and processed orders accurately using point-of-sale system for efficient transactions.
- Served food and beverages ensuring a positive experience for every guest.
Server/ Bartender/ Manager
Shiloh’s Restaurant
Titusville, FL
01.2020 - 12.2023
- Trained staff on menu knowledge and customer service standards to enhance team performance.
- Served food and beverages, catering to specific allergies and desires.
- Created warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts -
Eastern Florida State College
Titusville, FL05.2023
High School Diploma -
Astronaut High School
Titusville, FL05.2020
Skills
- Guest experience optimization
- Cleaning and sanitation
- Food safety
- Customer service
Certification
Emergency Medical Technician Certification
Timeline
Server/ Manager
Shiloh’s Restaurant
09.2025 - 12.2025
Baker
Smallcakes Cupcakery & Creamery
02.2025 - 07.2025
Server
Longhorn Steakhouse
02.2024 - 05.2024
Server/ Bartender/ Manager
Shiloh’s Restaurant
01.2020 - 12.2023
Associate of Arts -
Eastern Florida State College
High School Diploma -
Astronaut High School