Rachel Ybarra
Clint,Texas
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch support while maintaining high levels of customer satisfaction. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
year of professional experience
Work History
Server
Black Bear Diner
El Paso, TX
09.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Customer Service Representative
American Specialty Health
Remote (Temp Position)
02.2025 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
Customer Service Representative
Meduit
Remote
02.2024 - 02.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured that appropriate measures were taken when providing confidential information, maintaining HIPAA.
Education
Associates in Medical Specialties -
College America
Fort Collins, CO05-2019
High School Diploma -
Kelly Walsh High
Casper05-2015
Skills
- Customer service
- Data entry
- Effective communication
- Complaint resolution
- Time management
- Payment processing
- Attention to detail
- Customer satisfaction measurement
- Computer proficiency
- Call center operations
Timeline
Customer Service Representative
American Specialty Health
02.2025 - 05.2025
Server
Black Bear Diner
09.2024 - Current
Customer Service Representative
Meduit
02.2024 - 02.2025
Associates in Medical Specialties -
College America
High School Diploma -
Kelly Walsh High
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