Rachelle Baston
Willis,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Professional Fundraiser
Integral Resources LLC
Wilmington, DE
03.2024 - Current
- Identified, cultivated, and solicited major donors to meet organizational goals.
- Managed relationships with existing donors to ensure their continued commitment to the organization's mission.
Customer Service Representative
Safelite AutoGlass
Willis, TX
01.2023 - 09.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fundraiser
GCO Services
Cedar Rapids, IA
06.2022 - 11.2022
- Raised awareness and attracted donors through marketing campaigns.
- Processed donor contributions including tracking funds received and issuing receipts or thank you notes.
- Maintained relationships with existing donors by providing updates on progress of projects funded by them.
- Participated in meetings with senior staff members to discuss current fundraising objectives.
- Developed and implemented fundraising strategies to meet organizational goals.
- Analyzed data related to past fundraising activities in order to improve future efforts.
- Cultivated relationships with new prospects through networking events, cold-calling, and emails.
Credit Repair Specialist
Peak Lead Group
Denver, CO
12.2021 - 05.2022
- I referred people to credit repair companies so they could repair their credit, so they could get on the path to rent to own home ownership.
- Identified valuable solutions for customers with credit problems.
- Provided excellent customer service at all times; responded promptly and professionally to inquiries from both existing and potential customers.
- Educated clients on best practices for maintaining a healthy credit score moving forward.
- Met regularly with team members to discuss strategies for improving customer satisfaction ratings.
Call Center Representative
HGS - Hinduja Global Solutions
Peoria, IL
07.2021 - 11.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
Cashier
Hyvee
Springfield, IL
03.2014 - 03.2019
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Adhered to all cash handling policies and procedures
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Greeted all customers and provided prompt and friendly service
- Collected payment for customer purchases
- Bagged and packaged customer orders and purchases
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Maintained merchandise displays, including end caps, floor displays, and aisles
- Assisted customers with locating items, answering questions and providing direction and service.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Cell Phone Sales Representative
Walmart
Springfield, IL
05.2011 - 07.2013
- Explained products and answered questions to encourage customers to complete purchases
- Documented personal information of customer, including phone number, address, and order information
- Engaged with customers to understand and resolve issues and answer product questions
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers
- Processed product orders, including entering customer orders and completing stock replenishment orders.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Greeted customers, provided information about products and services.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Verified customer's identity before activating new devices.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Explained features of cell phones to potential buyers and answered questions.
- Managed store displays ensuring that items were properly labeled and attractively presented.
- Created reports tracking daily sales figures along with inventory levels for management review.
- Demonstrated how to use new phone models and accessories.
- Assisted customers in selecting a phone plan that best suited their needs.
- Maintained records related to sales for store management.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
Youth Worker
YMCA
Springfield, IL
05.2010 - 05.2011
- Used calm, positive, and encouraging approach with youth.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Provided emotional support and guidance to youths in difficult situations.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Monitored attendance and progress of participants in programs.
- Researched new methods for engaging youth which would result in better outcomes.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Cashier
Petsmart
Springfield, IL
03.2000 - 03.2010
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
Crew Team Member
McDonald's
Springfield, IL
04.1999 - 12.1999
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Assisted customers with orders and inquiries.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
Cashier
The Spaghetti Shop
Springfield, IL
03.1998 - 10.1998
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
Education
ASSOCIATE OF ARTS - ENGLISH
Springfield College in Illinois
05.1998
Skills
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Complaint Resolution
- Call Management
- Scheduling
- Quality Control
- Professional Telephone Demeanor
- Credit Card Payment Processing
- Store Maintenance
- De-Escalation Techniques
- Customer Service
- Sales Closing
- Order Processing
- Problem-Solving Abilities
- Product Education
- Product Promotion
- Positive and Professional
- Tactful and Diplomatic
- Multi-Task Management
- Retail Marketing
- Product Sales
- Critical Thinking
- Complaint Handling
- Payment Processing
- Reading Comprehension
- Customer Relationship Management (CRM)
- Follow-Up Skills
- Sales Expertise
- Active Listening
- Adaptive Team Player
- Service Upselling
- Retail Sales Customer Service
- Cash drawer balancing
- Point of sale operation
- Drawer balancing
- Returns processing
- Product restocking
- Youth supervision
- Emotional support abilities
- Conflict de-escalation
- Willingness to learn
- Cleaning and sanitizing
- Attention to detail
- Taking orders
- Company standards
- Health code compliance
- Food running
- Workplace safety
Certification
I obtained my Life Insurance license in November of 2021.
Locations
I am orginally from Springfield,Illinois. I moved to Willis, Texas in June of 2021. I still reside in Willis,Texas.
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 6 staff members.
- Achieved credit repair by completing credit analysis with accuracy and efficiency.
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Flexible work hoursCompany CultureWork-life balanceWork from home optionQuote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Languages
English
Native language
Interests
Reading
Spending time with my son
Watching television
Timeline
Professional Fundraiser
Integral Resources LLC
03.2024 - Current
Customer Service Representative
Safelite AutoGlass
01.2023 - 09.2023
Fundraiser
GCO Services
06.2022 - 11.2022
Credit Repair Specialist
Peak Lead Group
12.2021 - 05.2022
Call Center Representative
HGS - Hinduja Global Solutions
07.2021 - 11.2021
Cashier
Hyvee
03.2014 - 03.2019
Cell Phone Sales Representative
Walmart
05.2011 - 07.2013
Youth Worker
YMCA
05.2010 - 05.2011
Cashier
Petsmart
03.2000 - 03.2010
Crew Team Member
McDonald's
04.1999 - 12.1999
Cashier
The Spaghetti Shop
03.1998 - 10.1998
ASSOCIATE OF ARTS - ENGLISH
Springfield College in Illinois
I obtained my Life Insurance license in November of 2021.
Similar Profiles
Crystal YeamanCrystal Yeaman
Remote Call Center Representative at Integral Resources, IncRemote Call Center Representative at Integral Resources, Inc
Mariah KerseyMariah Kersey
Customer Service Rep at Integral Resources, IncCustomer Service Rep at Integral Resources, Inc
Arantza Daniella BonaparteArantza Daniella Bonaparte
Electrician Helper at Serranos Integral Services LLCElectrician Helper at Serranos Integral Services LLC