Rachelle Cates
Victoria
Summary
Detail-oriented Human Services Professional with over 10 years in eligibility determination, mental health support, and operations management. Manages complex responsibilities while ensuring compliance with regulations and protecting confidentiality. Communicates effectively and collaborates with diverse teams to promote safety and operational efficiency, delivering positive outcomes for employees and communities.
Overview
12
12
years of professional experience
Work History
Texas Works Advisor I
Texas Health and Human Services Commission
04.2022 - 04.2026
- - Conducted eligibility interviews and assessed client qualifications for public assistance programs, facilitating access to necessary resources
- - Reviewed and verified documentation for compliance with state and federal guidelines, ensuring program integrity
- - Maintained accurate electronic case records and ensured timely processing, contributing to efficient case management
- - Provided excellent customer service while handling sensitive and confidential information
Mental Health Technician
Gulf Bend Center
02.2019 - 04.2022
- - Delivered compassionate care and support to clients with mental health needs, fostering a safe and therapeutic environment
- - Assisted with daily living activities and coordinated support services
- - Facilitated daily living activities and coordinated support services to enhance client well-being and independence
- - Produced accurate documentation and incident reports promptly to ensure compliance and aid in client care continuity
Shift Manager
ALDI
03.2017 - 02.2019
- - Supervised daily operations and managed team performance
- - Managed cash handling, maintained inventory accuracy, and organized store layout to enhance operational efficiency
- - Monitored adherence to company policies and safety standards to uphold a compliant work environment
- - Provided exceptional customer service in a fast-paced retail environment to foster customer loyalty
Supervision Officer
Victoria County Juvenile Services
09.2014 - 11.2016
- - Supervised juveniles in secure facility, ensuring adherence to safety protocols to promote a secure environment
- - Conducted routine safety checks and maintained accurate daily logs to enhance operational oversight
- - Enforced facility rules while supporting rehabilitation efforts, contributing to positive behavioral outcomes
- - Conducted routine safety checks and maintained accurate daily logs
Education
GED -
Memorial High School
Victoria, TXSkills
- Case management
- Client case management
- Data Entry and Documentation
- Mental Health Support
- HIPAA Compliance
- Data Entry & Documentation
- Eligibility and Intake Processing
- Records management
- Microsoft Office
- Financial Assistance
- Collaboration Techniques
- Critical thinking
- Time management
- Team Leadership
- Written communication
Timeline
Texas Works Advisor I
Texas Health and Human Services Commission
04.2022 - 04.2026
Mental Health Technician
Gulf Bend Center
02.2019 - 04.2022
Shift Manager
ALDI
03.2017 - 02.2019
Supervision Officer
Victoria County Juvenile Services
09.2014 - 11.2016
GED -
Memorial High School