Rachelle Compton
Shell Rock,IA
Summary
Food Service Manager with a proven track record at Cedar Falls Schools, excelling in menu development and staff leadership. Enhanced customer satisfaction through innovative food presentation and effective training. Skilled in inventory management and cost control, fostering a collaborative team environment while ensuring compliance with health regulations.
Overview
1
1
Certification
Work History
Food Service Manager
Cedar Falls Schools
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained staff on food preparation techniques and customer service best practices.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Developed weekly menus in collaboration with nutritionists to meet dietary guidelines.
- Implemented cost-saving measures by optimizing kitchen workflows and resource allocation.
- Monitored meal quality and presentation standards, consistently achieving positive feedback from students and staff.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than Number team members.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
Pool Manager
City of Shell Rock, Iowa
- Supervised daily pool operations, ensuring safety protocols and cleanliness standards were met.
- Trained and mentored staff on customer service and operational procedures.
- Developed schedules for lifeguards and maintenance personnel to optimize coverage.
- Implemented water quality testing procedures, monitoring chemical levels for compliance.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
Waitress/bartender
Ruby Tuesday
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders accurately using point-of-sale systems, minimizing errors in transactions.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Maintained cleanliness and organization of tables and dining area to uphold restaurant standards.
- Adapted quickly to changing situations during peak hours, managing multiple tables efficiently.
- Handled customer inquiries and complaints professionally, ensuring resolution to enhance satisfaction.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Server
Bartels Lutheran Home
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted in food and beverage service, maintaining high standards of cleanliness and organization.
- Collaborated with kitchen staff to streamline order delivery and improve dining experience.
- Demonstrated adaptability by learning menu items and specials to inform guests effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Waitress/bartender
The OP
- Assisted in training new team members on service protocols and menu knowledge.
- Supported promotional events by effectively communicating specials and upselling menu items.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Certificate - Hospitality Management
AIC
Cedar Falls, IA05-1989
High School Diploma -
Waverly Shell Rock High School
Waverly, IA05-1987
Skills
- Customer service
- Food storage
- Staff leadership
- Staff supervision
- Cross-training staff
- Portion control
- Food presentation
- Hiring procedures
- Performance evaluations
- Staff motivation
- Quality control
- Menu development
- Food preparation
- Cost control
- Hiring standards
- Allergy awareness
- Production records
- Equipment management
- Ordering supplies
- Health inspections
- Waste reduction
- Sanitation standards
- Operations management
- Nutrition
- Kitchen operations management
- Inventory management
- Problem-solving
- Reliable and responsible
- Sanitation
- Safe food handling
- Employee supervision
- ServSafe food manager
Certification
Serve safe,
Timeline
Food Service Manager
Cedar Falls Schools
Pool Manager
City of Shell Rock, Iowa
Waitress/bartender
Ruby Tuesday
Server
Bartels Lutheran Home
Waitress/bartender
The OP
Certificate - Hospitality Management
AIC
High School Diploma -
Waverly Shell Rock High School