Rachelle Fares
Dearborn,MI
Summary
Dynamic professional with a strong foundation in customer service and team leadership. Known for effectively training team members, resolving customer complaints, and optimizing operational processes to enhance team performance and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Team Member
Wing Fellas
06.2024 - Current
- Trained team members on operational procedures and safety protocols to enhance overall team readiness.
- Collaborated with colleagues to streamline order fulfillment processes, enhancing customer satisfaction.
- Supported team objectives by executing tasks efficiently and with precision.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
- Ensured cleanliness and organization of workstations, contributing to compliance with health standards.
- Covered shifts during absences and peak times to maintain consistent team operations.
- Acquired knowledge of essential tasks to improve efficiency.
Team Leader
Tropical Smoothie Cafe
09.2023 - 11.2024
- Led team in daily operations, ensuring adherence to company standards for quality and service.
- Implemented staff scheduling optimization to enhance shift coverage and operational efficiency, ensuring consistent service levels.
- Streamlined inventory management processes to reduce waste and improve stock accuracy, supporting cost-effective operations.
- Trained and mentored new employees on menu items and customer service protocols, fostering a knowledgeable team for improved guest experiences.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
Education
Bachelor of Science - Pre-dental
Wayne State University
Detroit, MI05-2028
Skills
- Customer service excellence
- Cash handling proficiency
- Shift management
- Workstation sanitation
- Problem-solving skills
- Team collaboration
- Positive attitude
Languages
- Arabic
- English
VOLUNTEER EXPERIENCE
- Over 100+ community hours
- Collaborated with businesses, schools and social organizations to establish network of volunteers and community resources
Timeline
Team Member
Wing Fellas
06.2024 - Current
Team Leader
Tropical Smoothie Cafe
09.2023 - 11.2024
Bachelor of Science - Pre-dental
Wayne State University