Rachelle Jordan
Summary
Result-oriented and accomplished Starbucks manager with more than 20 years of retail management experience. Knowledge in effective coaching and impactful in collaborations with peers. I am dedicated to the Starbucks name through details which create the best moments for customers and partners
Overview
28
28
years of professional experience
Work History
Store Manager
Starbucks
04.2013 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer concerns by investigating issues, answering questions and building report.
- Store Manager Trainer
- Advisor to support Peers to close knowledge gaps with Sales and Inventory and Business Analysis.
- Community outreach by supporting local career fairs, meetings and hosting coffee with cops.
Store Manager District Trainer
Lane Bryant
03.2006 - 04.2013
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives throughout the district.
- Enhanced customer satisfaction in store and district through relationship building and daily problem-solving.
Department Sales Manager
Nordstrom
02.1997 - 03.2006
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Worked side by side with buyers to ensure department the right mix of product to increase sales.
- Put together monthly sales events to highlight new vendors and drive sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
BBA - Business Managment
Arizona State University
Tempe, AZ2026
Skills
- Recruiting a diverse workforce to represent the community
- Team Building and Leadership
- Skilled in achieving company, district and store priorities
- Peer Leadership
- Development
Accomplishments
- Manager of the Quarter Q3-2023
- Completed Advance Development program
- Trained and Developed 4 SSV's to Store Manager
- Black Partner Network - Programming Lead
Timeline
Store Manager
Starbucks
04.2013 - Current
Store Manager District Trainer
Lane Bryant
03.2006 - 04.2013
Department Sales Manager
Nordstrom
02.1997 - 03.2006
BBA - Business Managment
Arizona State University
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