Rachelle Jordan
Summary
Result-oriented and accomplished Starbucks manager with more than 20 years of retail management experience. Knowledge in effective coaching and impactful in collaborations with peers. I am dedicated to the Starbucks name through details which create the best moments for customers and partners
Overview
28
28
years of professional experience
Work History
Store Manager
Starbucks
San Bernardino, CA
04.2013 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer concerns by investigating issues, answering questions and building report.
- Store Manager Trainer
- Advisor to support Peers to close knowledge gaps with Sales and Inventory and Business Analysis.
- Community outreach by supporting local career fairs, meetings and hosting coffee with cops.
Store Manager District Trainer
Lane Bryant
Los Angeles, CA
03.2006 - 04.2013
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives throughout the district.
- Enhanced customer satisfaction in store and district through relationship building and daily problem-solving.
Department Sales Manager
Nordstrom
Los Angeles, CA
02.1997 - 03.2006
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Worked side by side with buyers to ensure department the right mix of product to increase sales.
- Put together monthly sales events to highlight new vendors and drive sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
BBA - Business Managment
Arizona State University
Tempe, AZ2026
Skills
- Recruiting a diverse workforce to represent the community
- Team Building and Leadership
- Skilled in achieving company, district and store priorities
- Peer Leadership
- Development
Accomplishments
- Manager of the Quarter Q3-2023
- Completed Advance Development program
- Trained and Developed 4 SSV's to Store Manager
- Black Partner Network - Programming Lead
Timeline
Store Manager
Starbucks
04.2013 - Current
Store Manager District Trainer
Lane Bryant
03.2006 - 04.2013
Department Sales Manager
Nordstrom
02.1997 - 03.2006
BBA - Business Managment
Arizona State University