Rachelle Murphy
MTA Metro-North Railroad
Queens Village,NY
24
years of professional experience
I am seeking a challenging position where I can leverage my interpersonal, analytical, and technical skills to contribute to organizational success and growth. My diverse background and experience will enable me to make significant contributions to a team and achieve impactful results.
Work History
Grand Central Terminal, 4th Floor C-Hall, NY – M of W Department
22 Years 9 Months- Managed office and administrative tasks, including files, records, statistics and timekeeping, ensuring compliance with FRA audit requirements.
- Processed, reviewed and audited an average of 300 payroll transactions daily using PeopleSoft, ensuring accuracy and timely delivery to employees.
- Frequently interacted with employees and management, providing assistance and support in a professional manner.
- Demonstrated strong attention to detail and excellent organizational skills in handling confidential records and departmental documentation.
- Provided support to management and staff in various administrative tasks, including scheduling, correspondence and office operations.
- Maintained and organized files for over 300 employees.
2 Years
- Manage confidential employee data, including files, records, statistics and timekeeping, ensuring compliance with FRA audit requirements.
- Processed, reviewed and audited an average of 300 payroll transactions daily using PeopleSoft, ensuring accuracy and timely delivery to employees.
- Frequently interacted with employees and management, providing assistance and support in a professional manner.
- Demonstrated strong attention to detail and excellent organizational skills in handling confidential records and departmental documentation.
- Provided support to management and staff in various administrative tasks, including scheduling, correspondence and office operations.
- Maintained and organized files for over 300 employees.
- M of W Department – Financial Clerk / Assistant
Secretary II / Financial Clerk
20 Years 9 Months- Manage confidential employee data, including files, records, statistics and timekeeping, ensuring compliance with FRA audit requirements.
- Processed, reviewed and audited an average of 400 payroll transactions daily using PeopleSoft, ensuring accuracy and timely delivery to employees.
- Proficient in Microsoft Office Suite, including Excel, Word and Access.
- Demonstrated strong attention to detail and excellent organizational skills in handling confidential records and departmental documentation.
- Provided support to management and staff in various administrative tasks, including scheduling, correspondence and office operations.
- Maintained and organized files for over 300 employees.
Customer Service Agent
9 Years- Providing exceptional customer service, answering questions, resolving issues and assisting passengers with information in a high-traffic environment.
- Maintained accurate records and logs, managing smooth operations.
- Provided excellent customer service, addressing all inquiries and providing assistance to passengers.
- Demonstrated strong knowledge of schedules, fares, track information, promotions, mail & ride information, ticket information, directions and other transportation-related information.
- Stationmaster's office
9 Years
- Provided exceptional customer service, addressing all inquiries and assisting with mailroom operations.
- Maintained accurate records and logs, managing smooth operations.
- Demonstrated strong knowledge of schedules, fares, track information, promotions, mail & ride information, ticket information, directions and other transportation-related information.
- Stationmaster's office
5 Years
- Provided exceptional customer service, addressing all inquiries and assisting with mailroom operations.
- Demonstrated knowledge of schedules, fares, promotions, mail & ride information, directions, transportation, mail & ride information, reservations, train schedules and ticket information.
- Processed and distributed an average of 100 pieces of mail daily.
- Maintained accurate records and logs, managing smooth operations.
- Customer Service Representative, Phone Center
3 Years
- Successfully sold Metro-North tickets, processing over 100 transactions daily and handling refunds efficiently and accurately.
- Managed cash transactions, accurately recording daily accounts and balancing remittances to the cashier.
- Provided exceptional customer service, addressing all inquiries with professionalism and accuracy at the ticket window.
- Demonstrated strong knowledge of schedules, track information, fares, ticket policies, promotions, parking access and train safety information.
- Ticket Seller
- Processed and distributed an average of 100 pieces of mail daily.
- Provided exceptional customer service, addressing all inquiries and assisting with mailroom operations.
- Sorted and organized mail by department.
- Maintained accurate records of mail received and sent, including tracking packages and registered mail.
- Operated mail processing equipment such as postage meters and sorting machines.
- Mailroom Clerk
Education
Bachelor of Science - Criminal Justice
Merit Dean's List
Timeline
420 Lexington Ave, 10th Fl., NY
10.2022 - 10.2024Read More
North White Plains
01.2006 - 01.2011Read More
Grand Central Terminal, 4th Floor C-Hall, NY – M of W Department
MTA Metro-North Railroad
01.2004 - CurrentRead More
Secretary II / Financial Clerk
Grand Central Terminal, Track 39 - M of W Department
01.2004 - 10.2024Read More
Customer Service Agent
Grand Central Terminal
01.2004 - 01.2013Read More
Grand Central Terminal
01.2004 - 01.2013Read More
Grand Central Terminal - D's 14
01.2004 - 01.2004Read More
Grand Central Terminal
01.2003 - 01.2006Read More
Mercy College
Bachelor of Science from Criminal Justice
Read More