Rachelle Rutland
Seattle,WA
Summary
Highly-motivated Dental Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Seattle Pediatric Dentists
05.2019 - Current
- Took initiative on overseeing migration of outdated dental software to modern cloud based dental software.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Produced and mailed monthly statements to customers and assisted with related requests for insurance information and clarification. Generated monthly billing and posting reports for review.
- Evaluated employee performance and conveyed constructive feedback to improve skills. Established performance goals for employees.
- Maintained payroll and benefits for employees in various locations.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented sterile tech internship, helping to keep our practice fully staffed with dental assistants.
- Implemented Invisalign specialty within practice based on previous experience as orthodontic assistant.
- Ordering orthodontic supplies & products
- Acting as current Treatment Coordinator
- Acting as clinical orthodontic assistant
- Scanning pediatric & special needs patients with iTero scanner
Certified Dental Assistant
Seattle Children's Hospital
07.2015 - 04.2020
- Obtained national board certification in dental assisting within 1st year.
- Mentored with a board certified oral surgeon to obtain DAANCE certification.
- Assisted with special needs, craniofacial / cleft lip & palate, and critical care pediatric patients.
- Assisted in operating rooms (OR) for pedo dental surgery, and oral surgery.
- Assisted in various dental specialties and procedures - pedo, craniofacial orthodontics, craniofacial oral surgery, endodontics, and periodontics.
- Took diagnostic orthodontic records such as - photos, impressions, x-rays on a daily basis.
- Worked extensively in dental lab creating essix retainers and assisting orthodontist in creating acrylic palatal obturator devices to improve speech.
- Managed and oversaw ordering of orthodontic supplies and products for dental department.
Orthodontic Assistant
Riolo Orthodontics
04.2015 - 06.2015
- Received on the job training to obtain orthodontic records and fabricate essix retainers.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Obtained orthodontic skills in traditional braces, Invisalign, and lingual braces.
Lead Dental Assistant
Jon L Way DDS, MS, PS
06.2014 - 03.2015
- Lead and trained team of dental assistants, and managed product/ supply ordering.
- Assisted dentist in GA (general anesthesia) procedures in office, as well as, procedures, assisting dental fillings, extractions and sealants.
- Used Eaglesoft to document and maintain patient information and health background.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Dental Assistant
Harbor Kids Teeth, Lisa Block DMD, MS
01.2012 - 05.2014
- Prepared and arranged instruments and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Performed dental prophylaxis and placing sealants for pediatric patients.
Education
Certificate of Registered Dental Assistant - Dental Assisting
Bates Technical College
Tacoma, WA06.2011
Skills
- Dental Office Management
- Human Resources
- HIPAA Compliance
- Workflow Coordination
- Insurance Billing
- Dental software proficiency
- Process Improvement
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-solving aptitude
- Organizational Skills
Certification
- Certified Dental Assistant
- Dental Anesthesia Assistant National Certification Examination (DAANCE) | AAOMS
Affiliations
- American Association of Dental Office Management
Timeline
Dental Office Manager
Seattle Pediatric Dentists
05.2019 - Current
Certified Dental Assistant
Seattle Children's Hospital
07.2015 - 04.2020
Orthodontic Assistant
Riolo Orthodontics
04.2015 - 06.2015
Lead Dental Assistant
Jon L Way DDS, MS, PS
06.2014 - 03.2015
Dental Assistant
Harbor Kids Teeth, Lisa Block DMD, MS
01.2012 - 05.2014
Certificate of Registered Dental Assistant - Dental Assisting
Bates Technical College
- Certified Dental Assistant
- Dental Anesthesia Assistant National Certification Examination (DAANCE) | AAOMS
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