Rachelle Salado
Denison,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Proven ability to enhance guest experiences through personalized service and upselling techniques, consistently exceeding sales targets. Adept at cash handling and maintaining order accuracy while fostering warm relationships with customers, driving repeat business and satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
02.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
GED -
Denison High School
Denison, TX06.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Sales expertise
- Order accuracy
Languages
Spanish
Native or Bilingual
Timeline
Server
Texas Roadhouse
02.2020 - Current
GED -
Denison High School
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