Rachelle Songer
Waxahachie,TX
Summary
Dynamic Team Leader Manager at Whataburger with a proven track record in enhancing customer satisfaction and team productivity. Skilled in performance coaching and workload management, I foster a culture of accountability and empowerment, driving successful project completions and elevating employee morale through recognition and development opportunities.
Overview
2
2
years of professional experience
Work History
Team Leader Manager
Whataburger
02.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Education
Medical Assisting - Medical Informatics
Navarro College
Corsicana, TX05-2026
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Staff development
- Performance coaching
- Game strategy
- Team leadership
- Teamwork and collaboration
- Customer service
- Decision-making
- Team development
- Staff training
Timeline
Team Leader Manager
Whataburger
02.2023 - Current
Medical Assisting - Medical Informatics
Navarro College
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