Rachelle Sortino

• Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
• Assisted patients with inquiries, providing clear information about services and procedures.
• Maintained accurate patient records using electronic health record systems for efficient data management.
• Coordinated communication between patients and clinical staff to enhance service delivery.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Monitored inventory supplies, ensuring timely replenishment of office materials for uninterrupted operations.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.

Assisted in lunch ticket process by notifying students when tickets are low in balances, maintained by a computer system. Balanced the computer at the end of the day and then helped the cafeteria staff on clean up.

• Organized and maintained accurate medical records in accordance with HIPAA regulations.
• Processed patient information using electronic health record (EHR) systems efficiently.
• Assisted in the retrieval of patient files for healthcare providers, ensuring timely access to information.
• Collaborated with healthcare staff to resolve discrepancies in medical documentation promptly.
• Trained new staff on medical records management protocols and best practices effectively.
• Streamlined data entry processes, enhancing overall operational efficiency in record management tasks.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Printed and photocopied documents to provide patients with copies of medical records.
• Maintained patient confidence by keeping patient records information confidential.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Reviewed charts and flagged incomplete or inaccurate information.
• Maintained patient records in compliance with security regulations.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
• Converted paper records to digital format, contributing to more efficient retrieval system.
• Verified accuracy of patient information in medical records.
• Scanned and uploaded medical records into electronic medical records system.