Rachelle Wilk
Westfield Center,OH
Summary
Knowledgeable Practice Manager Assistant offering more than 24 years of experience working in the medical field . For the last 18 years I have been working for well-known Pain Management providers. Well-versed in Pain Management Devices to help decrease pain in patients. I have both clinical and clerical experience in an office setting .
Overview
23
23
years of professional experience
Work History
Practice Supervisor Assistant
University Hospitals Of Cleveland
05.2021 - Current
- Collaborated with physicians to develop and implement effective patient care plans, leading to improved health outcomes.
- Conducted regular performance evaluations for clinical staff members to provide constructive feedback and promote professional growth.
- Established strong relationships with local healthcare providers, fostering a supportive network for referral services.
- Coordinated with insurance companies on billing issues, ensuring accurate claims processing for patients'' benefits coverage.
- Managed daily operations for a busy medical practice, ensuring efficient workflow and timely care delivery.
- Led the selection process for new employees, identifying qualified candidates who contributed positively to the practice culture.
- Facilitated communication between healthcare providers and patients, resulting in clear understanding of treatment options.
- Ordered all office supplies and kept check on inventory levels.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided patient education on Pain Management surgical devices .
- Maintains working relationships with Pain Management device representatives.
- Obtains authorization for all Pain Management surgical devices for 4 Physicians.
- Schedules all surgical cases in the OR at the hospital .
Medical Office Coordinator
Akron General Cleveland Clinic
09.2016 - 05.2021
- Coordinates reception to promote smooth efficient flow of patients throughout the office
- Work directly with scheduling patient appointments
- Collect co-payments
- Compliant with ICD-10 and CPT coding
- Prepare billing Estimates for procedures
- Experience with insurance pre-authorization
- Experience with SPR and SCS Neuromodulation
- Call patient to come in for their Urine Drug Screens
- Adhere to Medical Board Standards for Opiate Compliance including drug screens and contract violations
- Maintain a busy physician schedule and WRVU
- Assist to solving patient concerns, including complaints in a timely manner
- Follow strict COVID 19 policies and procedures during pandemic
- Assist clinical coordinator with fire drills and other tasks in a multi site practice.
Office Manager
Cleveland Spine and Pain Institute
07.2015 - 09.2016
- Oversee daily operation of a private practice including supply ordering and patient complaints
- Responsible for 5 staff members
- Knowledge of BWC forms and submission process
- Charge entry
- Managed weekly payroll, staff schedules, meetings, and any complaints for a staff of 5 and provider
- Responsible for any counseling, write-ups, and terminations
- Implement all office policies and procedures
- Assisted in the procedure room, front desk, or rooming patients when needed.
Medical Assistant
Univeristy Hospitals of Cleveland
07.2006 - 07.2015
- Patient intake, vitals, medication updates, current pain location and pain scale
- Assisted with prepping forms for procedure appointments
- Responsible for coverage of medication refill phone calls
- Contact patients to follow up after procedures
- Scheduling procedures and follow ups for the patients
- Pulling medical records
- Assisting in the procedure room.
Medical Team Assistant
Metrohealth Medical Center
02.2001 - 07.2006
- EKG's
- Start IV'S
- Draw Labs
- Assist with Code Blue chest compressions
- Assist with pelvic exams
- Patient transport
- UA DIP
- Family support for loss of a loved one.
Education
Cardiovascular Ultrasound -
Sanford Brown Institute
Middleburg Heights, OH03.2003
Medical Assistant -
Sanford Brown Institute
Middleburg Heights, OH01.2001
Skills
- HIPAA Regulations
- ICD 10 and CPT Coding
- Microsoft Word and Excel
- Medical Terminology
- Medical Insurance
- Customer Relations
- Patient Care Coordination
- Training and mentoring
- Staff Development
- Strategic Planning
- Practice Management
- Critical Thinking
Timeline
Practice Supervisor Assistant
University Hospitals Of Cleveland
05.2021 - Current
Medical Office Coordinator
Akron General Cleveland Clinic
09.2016 - 05.2021
Office Manager
Cleveland Spine and Pain Institute
07.2015 - 09.2016
Medical Assistant
Univeristy Hospitals of Cleveland
07.2006 - 07.2015
Medical Team Assistant
Metrohealth Medical Center
02.2001 - 07.2006
Cardiovascular Ultrasound -
Sanford Brown Institute
Medical Assistant -
Sanford Brown Institute
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