Rachel S. Gauthier
Saint Amant ,LA
Summary
Multi-talented administrative professional with a high level of competency and a passion to attain excellence in all areas of administrative tasks. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Excellent work ethic with a strong desire to learn and grow professionally.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
America's Auto Auction
07.2019 - 07.2020
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reconciled accounts, managed audits and updated financial records with accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Director of Operations
The Houk Group - Keller Williams
04.2018 - 09.2018
- Oversaw day-to-day operations for staff of 10 team members.
- Assisted in hiring, training, leading, and holding accountability for all administrative and sales staff.
- Supported CEO through personal document management, calendar organization, and collateral preparation for meetings.
- Implemented and managed systems for transaction coordination, financial management, central database management, internal communication, client communication management, and marketing.
Accounts Payable
Henderson Auctions
09.2015 - 03.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Researched and resolved months of previous billing and accounting issues, while restoring and organizing accounts for 5 companies. Discovered fraud from a vendor saving the company $7,000 in 2018.
- Improved expense tracking for purchases by collaborating to set up a purchase order system, training applicable employees on execution, while communicating the policy to vendors.
- Reconciled company bank, credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
Title Clerk Specialist
Henderson Auctions
08.2009 - 09.2015
- Implemented new processes, systems, and strategies to improve customer satisfaction while maintaining proper filing procedures for assets, inventory, consignor titles, and customer database.
- Received, organized, and processed incoming titles from individuals and dealers, reviewed documentation for accuracy, while ensuring proper execution and delivery to customers.
- Responded to and resolved customer title issues, reviewed records to identify mismatched or incorrect records, researched and resolved a major title issue that resulted in saving the company from a $15,000 loss.
Education
GED -
Christa Mcauliffe Learning Center
Baton Rouge, LA2001
Skills
- Office Management
- Expense Reporting
- Billing
- Customer Service
- Accurate and Detailed
- Excellent Multi-Tasking Ability
- Problem Solving
- Financial Accounting
- Strategic Planning
- Credit and Collections
Affiliations
- Member, Louisiana Notary Association, 2017 to Current
Certification
Louisiana Commissioned Notary Public
Timeline
Office Manager
America's Auto Auction
07.2019 - 07.2020
Director of Operations
The Houk Group - Keller Williams
04.2018 - 09.2018
Accounts Payable
Henderson Auctions
09.2015 - 03.2018
Title Clerk Specialist
Henderson Auctions
08.2009 - 09.2015
GED -
Christa Mcauliffe Learning Center
Louisiana Commissioned Notary Public
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