RACHIT PATEL
Lakeland,Florida
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
7-eleven
San Jose, CA
07.2023 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
Customer Service Representative
Wal-mart Associates
San Jose, CA
08.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Supervisor
S.S.V School
Vadodara, Gujarat
04.2019 - 01.2022
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Skills
- Customer Service
- Team Management
Timeline
Cashier Team Lead
7-eleven
07.2023 - Current
Customer Service Representative
Wal-mart Associates
08.2022 - 03.2023
Supervisor
S.S.V School
04.2019 - 01.2022
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