Rachel Shaw
Austin,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Muse The Salon
01.2019 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Apprentice Hairdresser
Muse The Salon
01.2019 - 09.2019
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Country Club
Brownwood Country Club
02.2016 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
High School Diploma -
Brownwood High School
Brownwood, TX08.2013
No Degree -
Austin Community College
Austin, TX08.2013
Skills
- Greeting and Seating Clients
- Issue Handling
- Computer Proficiency
- Confirming Transactions
- Multi-Line Telephone Systems
- Patron Satisfaction
- Scheduling Appointments
Timeline
Front Desk Receptionist
Muse The Salon
01.2019 - 10.2019
Apprentice Hairdresser
Muse The Salon
01.2019 - 09.2019
Country Club
Brownwood Country Club
02.2016 - 09.2018
High School Diploma -
Brownwood High School
No Degree -
Austin Community College
Similar Profiles
Hannah HopkinsHannah Hopkins
Hairstylist at Blonde Muse SalonHairstylist at Blonde Muse Salon
Tyra JohnsonTyra Johnson
Front Desk Receptionist/Assistant at Muse Salon and SpaFront Desk Receptionist/Assistant at Muse Salon and Spa
GYAN SINGHGYAN SINGH
Front Office Manager at The Muse Sarovar Portico Kapashera & The Muse Sarovar Portico Nehru, ResortsFront Office Manager at The Muse Sarovar Portico Kapashera & The Muse Sarovar Portico Nehru, Resorts