Racquel Francis

• Greeted residents and visitors with warmth and professionalism.
• Managed incoming calls and directed them to appropriate staff members.
• Scheduled appointments and coordinated events for residents and families.
• Maintained accurate resident records using electronic health systems.
• Handled inquiries and resolved issues promptly for enhanced resident satisfaction.
• Organized office supplies and maintained a tidy reception area for efficiency.
• Collaborated with team members to ensure smooth daily operations at the facility.
• Performed data entry tasks into various computer systems accurately and promptly.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

• Assist in activities department engaging with residents.

• Assist in wellness department with filing, faxing documents to doctors or lab offices.